Tropical Storm Nicole
Please note the following instructions for those affected by tropical storm forecasts and potential evacuations.
IF IT IS AN EMERGENCY, YOU SHOULD GO TO THE NEAREST EMERGENCY ROOM OR CALL 911.
MOLINA HEALTHCARE OF FLORIDA is here to help!
For help with any MOLINA HEALTHCARE OF FLORIDA service-related problems, please call our Member Services toll free number at (866) 472-4585/TTY 711 for Medicaid, (866) 553-9494/TTY 711 for Medicare, (888) 560-5716/TTY 711 for Marketplace, or the Nurse Advice Line at 1-888-275-8750 (English); 1-866-648-3537 (Spanish); 711 (TTY). Member Services will assist you with problems preparing for the storm, prescription coverage or finding providers and/or in the event you are displaced. You may go the nearest Emergency Room if you have an urgent need for medical care.
If MOLINA HEALTHCARE OF FLORIDA (MFL) members need prescriptions filled:
Medication Refills: Gov. Ron DeSantis declared a state of emergency for all counties in Florida.
If MOLINA HEALTHCARE OF FLORIDA members are unable to obtain prescriptions(s) at their regular pharmacy, they can obtain prescriptions at other pharmacy locations.
- For example, if you leave your home due to the storm and need to fill a prescription, you may access other contracted pharmacies or you can visit CVS, Navarro, CVS y Mas in other locations. You find a list of participating pharmacies by visiting our online provider directory.
- If you go to a new pharmacy that is a part of the same chain of pharmacies, the new pharmacy will be able to access your records. If you forgot your prescriptions, you can ask for an early refill.
- If you go to a different contracted pharmacy chain, you can bring your prescription container(s) to the new pharmacy or have your doctor contact the new pharmacy. If your regular pharmacy is open, the new pharmacy can contact the regular pharmacy to transfer the prescription(s).
- For certain medications, such as some controlled substance prescriptions, a new prescription from a doctor will be necessary.
YOU MAY ALSO CALL THE NURSE ADVICE LINE AT 1-888-275-8750 (English); 1-866-648-3537 (Spanish); 711 (TTY) 24 hours a day, 7 days a week.