COVID-19 Member Information

COVID-19 Vaccine Incentive: $100 Gift Card for those not yet vaccinated

Still need your COVID-19 vaccine?  We have great news about a special incentive brought to you by the MolinaCares Accord, together with Passport. You may qualify for a $100 gift card to WalMart, Amazon, Kroger, or CVS!

Learn more!

General Questions About the vaccine

How can I get a COVID-19 vaccine?

The COVID-19 vaccine is now available at no cost for some Kentuckians. There are many vaccine sites available across Kentucky.

To find out if you are eligible:


  • Call 1-855-598-2246 (TTY: 855-326-4645) 8 a.m. to 7 p.m. EST, Monday through Friday.

There is a lot of information out there regarding when and how to get a COVID-19 vaccine. The Department for Medicaid Services (DMS) created a guide to help waiver participants, caregivers, and providers who wish to receive the vaccine. The Guide to Getting a COVID-19 Vaccine is designed to summarize information regarding vaccine phases, how to find a vaccination clinic or site, and includes information on resources available to help those seeking a vaccine. The guide is available at the link below.

Guide to Getting a COVID-19 Vaccine

Free Meals for Members with COVID

Can I get transportation to get a vaccine?

If you need help finding a ride to get your vaccine, please call us at 1-800-578-0603 (TTY: 711), 7 a.m. to 7 p.m. EST, Monday through Friday. Kentucky Medicaid will cover transportation to your local vaccine site.

Do I have to get a second shot?

Some COVID-19 vaccines require two shots to be effective. If you are getting a vaccine that requires two shots, it’s very important that you get the vaccine from the same manufacturer both times. You should get the doses within the required time frame for the best protection.

If two doses are needed, the time frame between doses varies for manufacturers. You will receive a vaccine card at your appointment. This card will include the date of your first dose, the vaccine manufacturer, and a space for your second vaccine. If you do not receive this card, please ask for one.


  • It’s very important to get both doses if two are needed.
  • When a second dose is needed, get it from the same vaccine manufacturer.
  • When a second does is needed, get it from the same provider who gave you the first shot.

    What is COVID-19?

    COVID–19 is a new strain of virus (coronavirus). The name COVID-19, is short for “coronavirus disease 2019.” This virus causes a lung illness, and has infected thousands of people worldwide. Organizations (CDC and WHO) are actively monitoring the outbreak of this new coronavirus strain. (Visit the CDC’s Traveler’s Health website for travel notices and advisories).

    What are the symptoms of COVID-19?

    Common signs of infection include fever, cough, and lung symptoms such as shortness of breath and breathing difficulties. In more severe cases, this virus can cause infection in the lungs (pneumonia), severe lung problems (acute respiratory distress syndrome), kidney failure, and even death. People with heart and lung disease or weakened immune systems, as well as infants and older adults, are at higher risk for more severe problems from this illness.

    How is COVID-19 spread?

    It is thought to be spread by little fluid droplets from an infected person’s lungs to others through:

    • the air by coughing and sneezing.
    • close personal contact such as touching or shaking hands.

Protecting Yourself

How can you help protect yourself or others from COVID-19?

  • In addition to getting the vaccine once you are eligible, you may be able to reduce your risk of infection by:
  • washing your hands often.
  • avoiding touching your eyes, nose, or mouth with unwashed hands.
  • avoiding close contact with people who are sick.


What should you do if you suspect you or someone else has COVID-19?

Most people with this illness will recover on their own. You can take the following actions to help relieve symptoms if you are mildly sick:

  • Take pain and fever medications. Ask your pharmacist how they may interact with any medications you currently take. (NOTE: The CDC and American Academy of Pediatrics (AAP) recommend not giving aspirin to children).
  • Drink plenty of liquids.
  • Stay home and rest.
  • Use the Passport Health Plan by Molina Healthcare Nurse Advice Line to discuss your symptoms and treatment options.
  • Consider a telemedicine visit if you are not very ill, (as long as it is a covered benefit on your plan).
  • If you are concerned about your symptoms, please contact your local health care provider.

Who should be tested for COVID-19?

The Centers for Disease Control (CDC) recommends that anyone with symptoms of COVID-19, who is returning from a high-risk place (Centers for Disease Control designated “Level 2” or “Level 3” advisory area), or who has been in contact with someone who has or may have the virus within the last 14 days, should be tested. Your provider can help decide if you should be tested.

How can I get COVID-19 testing?

Patients who have concerns that they may have had contact with COVID-19 or may have symptoms of COVID- 19 should contact their primary care provider to discuss whether to get tested. If you meet the rules for testing (per the CDC) then your doctor can order the test. The test will likely be nasal swabs that are then sent to a laboratory.

Does Passport cover testing for COVID-19?

Yes. As long as you meet the guidelines for testing and have a doctor’s order, this testing can be done in any approved laboratory location. For now, you will not be charged a co-pay or cost share for this testing if you meet these rules.

What about telehealth visits (also known as virtual care)?

Passport members are encouraged to talk with your healthcare provider about telehealth before visiting a doctor’s office or urgent care location. It may save you a trip and better protect you and others from exposure to the virus. Click here to learn more about Passport’s virtual care benefit for members.

Because the Coronavirus (COVID-19) is a contagious respiratory disease, we want to ensure you have safeguards to staying healthy. Passport is working closely with local, state and federal governments during this outbreak to ensure that our members are getting the care and information they need.

For more prevention tips, symptoms, and more: Click Here

Call 1-855-598-2246 (TTY: 855-326-4645) 8 a.m. to 7 p.m. EST, Monday through Friday.