CAHPS® Results
Medicaid Adult CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Results
These are Molina’s scores for the last two years. They show how Molina compares to the national average.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Rating of All Health Care |
NA |
59.09 |
59.62 |
|
Rating of Personal Doctor |
NA |
68.33 |
72.83 |
|
Rating of Specialist Seen Most Often |
NA |
NA |
70.00 |
|
Rating of Health Plan |
51.46 |
59.22 |
64.32 |
|
Coordination of Care |
NA |
NA |
87.50 |
|
Getting Care Quickly |
NA |
NA |
84.25 |
|
Getting Needed Care |
NA |
NA |
84.48 |
|
How Well Doctors Communicate |
NA |
NA |
94.30 |
|
Customer Service |
NA |
NA |
90.50 |
NA = Not Available Due to Small Number of People
Medicaid Children with Chronic Conditions (CCC) CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Results
These are Molina’s scores for the last two years. They show how Molina compares to the national average.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Rating of All Health Care |
NA |
NA |
70.99 |
|
Rating of Personal Doctor |
NA |
NA |
78.50 |
|
Rating of Specialist Seen Most Often |
NA |
NA |
75.14 |
|
Rating of Health Plan |
NA |
NA |
69.61 |
|
Coordination of Care |
NA |
NA |
86.67 |
|
Getting Care Quickly |
NA |
NA |
91.64 |
|
Getting Needed Care |
NA |
NA |
87.15 |
|
How Well Doctors Communicate |
NA |
NA |
95.54 |
|
Customer Service |
NA |
NA |
90.43 |
NA = Not Available Due to Small Number of People