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Members

How to File a Complaint

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If you have a complaint, you can call or write to Member Services at:

Molina Healthcare of New York
Attention: Member Services Department
5232 Witz Drive
North Syracuse, NY 13212
(800) 223-7242
Fax: (315) 234-9812

Filing a Complaint

To file your complaint you can:

 

Mail the letter or fax the form to:

Molina Healthcare of New York
Attention: Appeals Department
5232 Witz Drive
North Syracuse, NY 13212
(800) 223-7242
Fax: (315) 234-9812

Your request needs:

  • Your first and last name
  • Your signature
  • Date of Birth
  • Date
  • Your Molina ID number. It is on the front of your Member ID Card
  • Your address and telephone number
  • Explain the problem

 

Member Complaint Forms

Your complaint is looked at by the Grievance and Appeals Department. A letter is mailed to you to let you know we got your complaint. The reviewer will note and take care of your complaint. The reviewer will work with the right departments to solve your complaint. For general complaints, we will mail our decision in (60) calendar days from the day we received it. For expedited complaints, we will mail our decision in (7) calendar days from the day we received it.

Member Complaint Request Form​​​​

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