How to File a Complaint
If you have a complaint, you can call or write to Member Services at:
Molina Healthcare of New York, Inc.
Attention: Member Services Department
1776 Eastchester Road
Bronx, NY 10461
(800) 223-7242
Fax: (718) 536-3358
Filing a Complaint
To file your complaint you can:
- Call Member Services
- Write a letter
- Fill out the Member Complaint Request Form
Mail the letter or fax the form to:
Molina Healthcare of New York, Inc.
Attention: Member Services Department
1776 Eastchester Road
Bronx, NY 10461
(800) 223-7242
Fax: (718) 536-3358
Your request needs:
- Your first and last name
- Your signature
- Date of Birth
- Date
- Your Molina ID number. It is on the front of your Member ID Card
- Your address and telephone number
- Explain the problem
Member Complaint Forms
Your complaint is looked at by the Grievance and Appeals Department. A letter is mailed to you to let you know we got your complaint. The reviewer will note and take care of your complaint. The reviewer will work with the right departments to solve your complaint. For general complaints, we will mail our decision in (60) calendar days from the day we received it. For expedited complaints, we will mail our decision in (7) calendar days from the day we received it.