Type Size:
We use cookies on our website. Cookies are used to improve the use of our website and analytic purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. Read more . I agree
Members

Frequently Asked Questions

Couple laughing

Q: How do I change my Primary Care Provider (PCP)?
A. There are two ways you can change your PCP.

  1. Go to My Molina and follow the instructions. If you have not registered for My Molina yet, you can do it online today.
  2. You can also call Member Services.

Q: How do I order a new ID card?
A. You can visit My Molina or call Molina Member Services.

Q: What drugs are covered? Are my drugs covered?
A. To find out what drugs are covered under your plan, view the Molina Dual Options Drug Formulary.

Q: How do I find out if a health care service or benefit is covered?
A. Go to "What's Covered" to find out about your benefits and services. You can visit My Molina or call Member Services.

Q. How can I get plan materials translated in my preferred language?
A. If you need your health plan information in a different language or format, call Member Services.

Q: What kind of transportation do I get? I need help with transportation.
A.
Go to "Services" to find out what transportation services are covered. You can also visit MyMolina.com or call Member Services.

Q. What if I have a complaint or concern?
A.
You can call Member Services with any questions or concerns. We have a dedicated team of Member Service Specialists to help resolve any issues or concerns. You can also click here to learn more about the Appeals and Grievances process.

Please contact Member Services if you have any questions.​

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina healthcare website. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. South Carolina info is loading. Cancel