If a grievance involves an imminent and serious threat to the member’s health, Molina Healthcare will quickly review the grievance. Examples of imminent and serious threats include, but are not limited to, severe pain, potential loss of life, limb or major bodily function.
What are the time frames for an expedited review?
Molina Healthcare will issue a formal verbal and written response no later than seventy-two (72) hours after the first contact with us.
When you contact Molina Healthcare, you will be informed of your right to contact the Department of Managed Health Care. You do not have to file a grievance with Molina Healthcare before you contact the Department of Managed Health Care.
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