Type Size:
We use cookies on our website. Cookies are used to improve the use of our website and analytic purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. Read more . I agree
Members

How to file a Complaint (Grievance)

Medical symbol caduceus snake with stick

Members must file the complaint (grievance) within one hundred eighty (180) days from the day the incident or action occurred which caused the member to be unhappy. What is a grievance?

To file your complaint, you can:

  • Call Molina Healthcare Member Services at (888) 483-0760 or TTY at (800) 346-4128. We will try to solve any complaint (grievance) over the phone.

  • Write a letter and mail it to:

    Molina Healthcare of Utah
    ATTN: Member Services
    7050 S. Union Park Center, Suite 200
    Midvale, Utah 84047

    Be sure to include the following:
    • Member’s first and last name
    • Molina Healthcare ID number (It is on the front of the Member ID Card.)
    • Member’s address and telephone number
    • Explain the proble

    You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

    This link will take you away from the Dual Options section of MolinaHealthcare.com

    You are about to leave the Molina healthcare website. Click Ok to continue.

    This link will take you away from the Dual Options section of MolinaHealthcare.com

    You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

    You are leaving the Molina Healthcare website. Are you sure?

    This information is for Doctors and
    Health Care Professionals only.

    X Please wait. Utah info is loading. Cancel