If a grievance involves an imminent and serious threat to the member’s health, Molina Healthcare will quickly review the grievance. Examples of imminent and serious threats include, but are not limited to, severe pain, potential loss of life, limb or major bodily function.
What are the time frames for an expedited review?
Molina Healthcare will issue a formal verbal and written response no later than seventy-two (72) hours after the first contact with us.
When you contact Molina Healthcare, you will be informed of your right to contact the Utah State Department of Health, Division of Medicaid and Healthcare Financing. You do not have to file a grievance with Molina Healthcare before you contact the Department of Health.
If you have any problem reading or understanding this or any Molina Healthcare information, call Member Services at (888) 483-0760. We can explain in English or in your primary language. You may request printed versions of these materials and they will be sent to you free of charge and within five business days. We may have it printed in other languages. You may ask for it in braille, large print, or audio. If you are hearing impaired, dial 711 for the Utah Relay Service.