Type Size:
We use cookies on our website. Cookies are used to improve the use of our website and analytic purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. Read more . I agree

Coronavirus (COVID-19) Molina Member Information

Updated April 6, 2020

Coronavirus Disease 2019 (COVID-19) is a disease that causes respiratory illness that can spread by droplet transfer (coughing or sneezing) from person to person. It’s important to stay updated on this rapidly changing health emergency. Molina is here to help in these uncertain times. Keep checking this webpage for updated information.

General Questions

What is COVID-19?

COVID–19 is a new strain of virus (coronavirus), which began in Wuhan City, China. The name COVID-19, is short for “coronavirus disease 2019.” This virus causes a lung illness and has infected hundreds of thousands of people worldwide. Organizations (CDC and WHO) are actively monitoring the outbreak of this new coronavirus strain.

What are the symptoms of COVID-19?

Common signs of infection include fever, cough, and lung symptoms such as shortness of breath and breathing difficulties. In more severe cases, this virus can cause infection in the lungs (pneumonia), severe lung problems (acute respiratory distress syndrome), kidney failure, and even death.

People with heart and lung disease or weakened immune systems, as well as infants and older adults, are at higher risk for more severe problems from this illness.

How is COVID-19 spread?

It is thought to be spread by little fluid droplets from an infected person’s lungs to others through:

  • the air by coughing and sneezing.
  • close personal contact such as touching or shaking hands.

Protecting Yourself

Molina Resources

Molina Coronavirus Chatbot- Click on the robot icon at the upper right-hand corner of the screen for help with specific Coronavirus questions

You can also call our 24-hour nurse line at (888) 275-8750 (TTY 711) for advice. Open seven days a week.

COVID-19 testing and medical care is covered by Molina

As long as you meet the guidelines for testing and have a doctor’s order, testing can be done anywhere COVID-19 testing is provided. If you test positive for COVID-19, Molina will also cover any related care you need. Medicare and Marketplace members will not be charged a co-pay or cost share for COVID-19 related testing or medical care.


Molina is currently allowing early refills up to a 90-day supply. Molina is also allowing 90-day prescriptions for refills and new prescriptions (Note: certain controlled medications require prior authorization prior to refill).

All members have access to CVS mail order pharmacy which offers free delivery at www.caremark.com or (800) 875-0867. Click here for step by step instructions.

Getting care from your provider via telemedicine/telehealth

Molina covers telemedicine (real-time video calls) and telehealth (phone calls, patient portal message or email) visits with your providers. Contact your provider to understand how best to communicate with them and get the care you need.

Virtual Urgent Care

When it’s difficult to get an appointment with your provider, you can use Molina’s Virtual Urgent Care which is available for all Molina members 24hours -7 days a week from your phone or computer. See below for more information:

For Marketplace Members

  • Call 800 TELADOC (800-835-2362), visit Teladoc.com/MolinaMarketplace, or download our Teladoc.com/mobile app
  • Fee: no cost to members
  • For help registering, call (800) 835-2362

NEW! For Medicare Members

For Medicaid Members

Smart Phone Assistance Program

There is a federal program that provides Medicaid members with a smart phone and currently includes unlimited texting and minutes and 5GB of data all at no cost to you.
Click here for more information.
Click here to apply

Protecting Yourself

How can you help protect yourself or others from COVID-19?

Although there are no vaccines available to protect against this virus, you may be able to reduce your risk of infection by:

  • wearing a mask or bandana when in public.
  • social distancing yourself from others.
  • washing your hands often.
  • avoiding touching your eyes, nose, or mouth with unwashed hands.
  • avoiding close contact with people who are sick.

If you have cold-like symptoms, contact your employer to see if they want you to remain at home while you are sick.

If you share a work station or equipment with others, consider wiping it down with disinfectant wipes after use.

What should you do if you suspect you or someone else has COVID-19?

Most people with this illness will recover on their own. Although there are no treatments for illnesses caused by this type of virus (human coronavirus), you can take the following actions to help relieve symptoms if you are mildly sick:

  • Take pain and fever medications. Ask your pharmacist how they may interact with any medications you currently take. (NOTE: The CDC and American Academy of Pediatrics (AAP) recommend not giving aspirin to children).
  • Drink plenty of liquids.
  • Stay home and rest.
  • Use the Molina Nurse Advise Line to discuss your symptoms and treatment options.
  • Consider a telemedicine visit if you are not very ill
  • If you are concerned about your symptoms, please contact your local health care provider.

Does getting the flu, pneumonia, or other vaccines reduce your risk of developing COVID-19?

No, but since there is no treatment for COVID-19, getting available immunizations for other lung infections (such as flu, pneumonia and whooping cough) may be a good idea. This is important for those who have weakened immune systems or who may have a more serious illness.

Who should be tested for COVID-19?

The Centers for Disease Control (CDC) recommends that anyone with symptoms of COVID-19, who is returning from a high risk place (Centers for Disease Control designated “Level 2” or “Level 3” advisory area), or who has been in contact with someone who has or may have the virus within the last 14 days, should be tested. Your provider can help decide if you should be tested.

How can I get COVID-19 testing?

Patients who have concerns that they may have had contact with COVID-19 or may have symptoms of COVID-19 should contact their primary care provider to discuss whether to get tested. If you meet the rules for testing (per the CDC) then your doctor can order the test. The test will likely be nasal swabs that are then sent to a laboratory.

Additional Resources

Centers for Disease Control and Prevention
Washington State Department of Health
King County Public Health
Washington Joint Information Center Resources

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina healthcare website. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. Washington info is loading. Cancel