Provider Payer Spaces Portal Online User Agreement
By using Molina Healthcare, Inc.’s (“Molina Healthcare”) Provider Payer Spaces Portal (“the Portal”), you (“Provider”) agree to this Online User Agreement. ("User Agreement"). By accessing and using the Portal, you accept, without limitation or qualification, the terms of this User Agreement. Molina Healthcare may modify this User Agreement at any time. Your continued use of the Portal constitutes your acceptance of any such revisions.
If you do not agree and accept, without limitation or qualification, this User Agreement, do not use this Portal.
HIPAA Compliance
Provider shall only access protected health information (“PHI”) for the purpose of treatment, payment and/or health care operations, as defined by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and shall limit such access to the minimum necessary information required to meet the intended need.
Provider understands that information available through the Portal is confidential, electronic PHI as more fully defined by HIPAA. Provider agrees to preserve such information as confidential in accordance with applicable laws and regulations, government sponsored program requirements, including, but not limited to, those regarding privacy and confidentiality of members' health and personal information and medical records, including mental health records. If Provider has entered into a contractual agreement with one of Molina Healthcare’s affiliates and subsidiaries ("Provider Agreement") to provide health care services to Molina Healthcare's members, (“Members”) the terms of the Provider Agreement, as amended from time to time, shall also govern. In the event of a conflict between a term and condition under this User Agreement and a provision under the Provider Agreement, the stricter provision shall govern.
Provider will immediately notify Molina Healthcare if the Portal’s security has been compromised in any way, if there are any system errors, inaccuracies, faults, or if the Portal is being used to otherwise contribute to unauthorized access, use, or disclosure of PHI.
Provider understands that the transactions conducted with Molina Healthcare are subject to the data standards requirements of HIPAA. Provider understands that by using the Portal, it is a covered entity for the purposes of the administrative simplification provisions of HIPAA including, without limitation, regulations relating to the privacy and security of health information (45 C.F.R. Parts 160-164). Provider shall be and remain in compliance with all applicable HIPAA regulations.
Secure Access & Use of the Portal
Provider and its authorized users (“Authorized User”) agree to appropriate use of the Portal to preserve the confidentiality of information available through the Portal. Provider agrees to implement policies and procedures to ensure that when any Authorized User, employee or agent who has access to the Portal, leaves the employ of Provider, the access code ("Password") used by Provider for the Portal will be changed. Provider will implement appropriate Password security procedures for its Authorized Users. Provider and Authorized Users shall not divulge or share account identities and/or Passwords. Any Password that has been compromised shall be changed immediately.
Provider and its Authorized Users will request information only for new, existing, and historical Members and will use such information only in connection with the performance of medical treatment or administrative services related to such treatment.
Provider shall not disclose or use Member names, addresses, social security numbers, identities, other personally identifiable information, treatment modalities, or medical records without obtaining appropriate authorization to do so. This provision shall not affect or limit Provider's obligation to make available medical records, encounter data and information concerning patient care to Molina Healthcare, its affiliates and subsidiaries, any authorized state or federal agency, or other providers of health care upon authorized referral. Any personal information that you provide to Molina Healthcare while using the Portal, shall be collected, used, or shared in accordance with Molina Healthcare’s Privacy Policy and Terms & Conditions of Use.
Molina Healthcare reserves the right to suspend or deny, in its sole discretion, Provider's access to all or any portion of the Portal with or without notice. Provider agrees that access to the Portal may be terminated without prior notice. Provider agrees that Molina Healthcare shall not be liable to Provider or any third party for any termination of Provider's access to the Portal.
No Warranties
Molina Healthcare does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or for the results obtained from the use of such information. This Portal and the content contained herein is provided by Molina Healthcare on an "as is" basis. Molina Healthcare makes no representations or warranties of any kind, express or implied, as to the operation of this site, use of this Portal, or the content, products and/or services included herein. To the fullest extent permissible by applicable law, Molina Healthcare disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purposes, title, and/or infringement.
You assume total responsibility and risk for your use of the Portal. No oral or written information or advice given by Molina Healthcare or its authorized representatives shall create a warranty of any kind.
You acknowledge and agree that Molina Healthcare does not operate or control the internet and therefore Molina Healthcare does not guarantee that the use of this Portal will be error free or free of technology downtimes or unavailability.
Indemnification & Limitation of Liability
Provider agrees to indemnify and hold Molina Healthcare harmless from any loss or damage resulting from the unauthorized use or disclosure of information obtained by or through Provider or its Authorized Users, employees or agents through the Portal. IN NO EVENT SHALL MOLINA HEALTHCARE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR MONETARY DAMAGES, INCLUDING FEES, AND PENALTIES IN CONNECTION WITH YOUR USE OF THIS WEBSITE, THE PORTAL, OR THE CONTENT CONTAINED HEREIN, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Trademarks and Copyrights
All right, title and interest (including all copyrights, trademarks and other intellectual property rights) in the Portal belong to Molina Healthcare. In addition, the names, images, pictures, logos, and icons are proprietary marks that belong to Molina Healthcare. Nothing in this Portal should be construed as granting any right or license to use any trademark without the written permission of Molina Healthcare.
Dispute Resolution
Any controversy or claim between the parties or arising out of this Agreement or any use of the Portal shall be determined by one disinterested arbitrator in binding arbitration pursuant to the JAMS Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services (“JAMS”). The arbitrator shall be experienced in agreements for information technology services, either as an attorney or as an information technology professional. If the parties fail to appoint an arbitrator within forty-five (45) days of the institution of the arbitration, JAMS shall select the arbitrator promptly thereafter. Any requests for expedited relief shall be submitted pursuant to JAMS’ Optional Expedited Arbitration Procedures. If any such requests are made before an arbitration panel is empaneled, then JAMS shall appoint one disinterested arbitrator as an arbitration panel to immediately hear and decide such request. The arbitration panel shall have the right to grant interim awards. Testimony shall be permitted by telephone, video conference and other forms of real-time telecommunications. If the arbitrator requires in-person hearings, the hearings shall be held in Long Beach, California. The arbitral award will be final and binding and may be entered and enforced in any court of competent jurisdiction.
Waiver of Jury Trial and Class Actions
BY USING THE PORTAL, YOU AND MOLINA HEALTHCARE ACKNOWLEDGE AND AGREE TO WAIVE CERTAIN RIGHTS TO LITIGATE DISPUTES IN COURT, TO RECEIVE A JURY TRIAL OR TO PARTICIPATE AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY. YOU AND MOLINA HEALTHCARE BOTH AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT A CONSOLIDATED, CLASS-WIDE OR REPRESENTATIVE BASIS AND THE ARBITRATOR SHALL HAVE NO AUTHORITY TO PROCEED WITH AN ARBITRATION ON A CLASS OR REPRESENTATIVE BASIS. THE ARBITRATOR MAY AWARD INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. IF FOR ANY REASON THE ARBITRATION CLAUSE SET FORTH IN THIS USER AGREEMENT IS DEEMED INAPPLICABLE OR INVALID, OR TO THE EXTENT THE ARBITRATION CLAUSE ALLOWS FOR LITIGATION OF DISPUTES IN COURT, YOU AND MOLINA HEALTHCARE BOTH WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY RIGHT TO PURSUE OR TO PARTICIPATE AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY.
Acceptance of this Agreement by Provider shall complete the execution of this Agreement.
Revised Effective as of 9/3/2025