Updated April 5, 2021
As the COVID-19 public health concern grows, Molina Healthcare would like to share resources with our provider partners. Our corporate Chief Medical Office (CMO) is working closely with our health plan CMOs across the country to ensure that we are prepared to assist our members and providers. We will keep this page updated with new resources as they become available. See how Molina is responding to COVID here.
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COVID Vaccine Information
Note: Molina will pay for the administration of the COVID vaccine regardless if the provider is in-network or not. Please do not bill Molina members for vaccine administration.
Non-emergency medical transportation (NEMT) and Interpreter Services support for members
COVID-19 Vaccine Resources for Providers
COVID-19 Vaccine Information from the WA State Dept. of Health
Tracking the coronavirus vaccine, state by state (free article from The Washington Post)
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COVID-19 Related Clinical and Billing Guidance
ICD-10
Description
CPT
HPCS Description
B97.29
Other coronavirus as the cause of diseases classified elsewhere
U0001
This code is used specifically for CDC testing laboratories
Z03.818
Encounter for observation for suspected exposure to other biological agents - ruled out
U0002
This code is used for non–CDC testing laboratories
Z20.828
Contact with and (suspected) exposure to other viral communicable diseases
87635
This code is used for non-CDC testing laboratories (effective 3/13/2020).
Provider can choose to use U0002 or 87635U07.1
COVID-19 Confirmed Cases, virus identified. Assigned to a disease diagnosis of COVID- 19 confirmed by laboratory testing.
U0003
U0004PCR Testing U07.2
COVID-19 Suspected/Probable cases, virus not identified. Assigned to a clinical or epidemiological diagnosis of COVID-19 where laboratory confirmation is inconclusive or not available.
87426
86328
86769Antigen Testing
Serology
Molina will waive co-pays and cost share for any COVID-19 related diagnostic laboratory testing, office visits, urgent care visits and ED visits Molina will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any authorized location (excluding LabCorp or Quest sites). No prior authorization is needed for this testing.
Visits for any other symptoms or diagnoses will continue to have co-pays and cost share. This includes other laboratory testing (besides COVID-19 testing), x-rays or add-on testing.
Resources
Molina COVID-19 Policy
WA DOH Healthcare Provider Resources & RecommendationsCDC: ICD-10-CM Official Coding Guidelines
Specimen collection guidelines (by Quest Diagnostics)
Washington Chapter of American Academy of Pediatrics COVID Resources to support health care providers working with children, teens and families.
- Medicare COVID-19 Provider Notices
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Telehealth/Telemedicine
Molina will pay providers for a variety of modalities in lieu of in-person visits to support evaluation, assessment and treatment of members. These modalities include telemedicine for HIPAA compliant, interactive, real-time audio and video telecommunications, which are already covered, and other forms of telehealth such as online digital exchange through a patient portal, telephone call, FaceTime, Skype or email.
Telehealth for Physical Health Providers
Molina’s detailed COVID-19 Telehealth Billing Policy for Physical Health Providers
EPSDT Appointments via Telemedicine/Telehealth & In-Person Follow-up
For an EPSDT appointment via telemedicine/telehealth, bill per the below guidance:
- • Services provided via a telehealth modality choose the appropriate EPSDT visit code, with modifier CR and the POS indicator that best describes Services provided via a telehealth modality choose the appropriate EPSDT visit code, with modifier CR and the POS indicator that best describes where the client is.
- • Services provided via a telehealth modality choose the appropriate EPSDT visit code, with modifier CR and the POS indicator that best describes Services provided via telemedicine modality, choose the appropriate EPSDT visit code, with modifier CR, POS 02
- • Services provided via a telehealth modality choose the appropriate EPSDT visit code, with modifier CR and the POS indicator that best describes For the in-person follow-up appointment to complete EPSDT components, bill:
- o 99429 with modifier CR (see COVID-19 fee schedule)
Note: remember to add any of the additional procedure codes that are applicable to other services/screenings provided (see HCA’s EPSDT billing guide and Physician-related/healthcare services billing guide)
Telehealth for Apple Health (Medicaid) Physical, Occupational and Speech Therapy Providers
Molina follows the Apple Health telehealth requirements for physical, occupational and speech therapy guidance found on the HCA COVID-19 Resource Page.
Resources
CMS Provider Telehealth and Telemedicine Toolkit
HHS Office of Civil Rights (OCR) Notice on Telehealth Remote Communications for COVID-19
DEA COVID-19 and prescribing via telemedicine guidelines
FCC announces new plan dedicating additional funds to support telehealth programs
COVID-19 Remote Consultations Quick Guide
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Behavioral Health
Telehealth for Apple Health (Medicaid) Behavioral Health Providers
Molina will follow the HCA Behavioral Health Policy and Billing for COVID-19 FAQs found on the HCA COVID-19 Resource Page with limited exceptions.
Molina’s detailed COVID-19 Telehealth Billing Policy for Apple Health (Medicaid) Behavioral Health Providers
Resources
Provider Alert Regarding Increased Suicide Risk in Youth During COVID-19
Molina COVID BH Screener for Primary Care
Molina Psychological Impact of COVID-19
AACAP- List of Telepsychiatry Websites
APA (American Psychiatric Association) Telepsychiatry in Era of COVID
DOH Health Support Team Training for Behavioral Health and Healthcare Workers
APA video series on Telepsychiatry
HCA COVID-19 Involuntary Treatment Act- Guidance for ITA video evaluations
National Consortium of Telehealth Resource Centers-Webinar on Telehealth
SAMHSA (Substance Abuse Mental Health Services Administration)
SAMHSA Telebehavioral Health Training & Technical Assistance
UW-AIMS Center (Advancing Integrated Mental Health Solutions)
UW-BHI (Behavioral Health Institute) Behavioral Health Training, Workforce and Policy Innovation Center includes Tele-behavioral health information, trainings, and links to state resources
WA State ACH (Accountable Communities of Health) Trainings
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Authorizations
Molina will extend authorizations for all elective surgeries, procedures, physical therapy, speech therapy, DME and occupational therapy until 06/30/2021. This does not include extending or adding services not included in the primary request. Extension will be provided on all new outpatient elective service authorization (surgeries, procedures, therapies and DME) requests for 6 months from effective date.
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Prescriptions
Molina will relax refill timing on all* prescriptions for the time being. Members can receive an early refill for 30 days, plus two additional refills, up to a 90-day supply. Additionally, Molina will allow 90-day prescription volumes on many routine medications currently or can approve a 90-day supply via an exception request. This includes new prescriptions and refills. Please allow 90-day supply of maintenance medications through both mail order and retail pharmacies, especially for members discharging from an inpatient facility given the current availability of follow-up appointments. CVS offers free prescription delivery through their mail order pharmacy at www.caremark.com
*Certain controlled medications require prior authorization prior to refill.
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Provider Credentialing
Molina has options in place for temporary and expedited credentialing. Providers can email their request for provisional credentialing to: MHWProviderContracting@molinahealthcare.com.
- Temporary providers will not require credentialing and include:
- Covering practitioners (e.g., locum tenens)
- Providers who are not part of the network and are providing care to our members as part of a federal, state or local government emergency response team.
- Rental network practitioners who provide out-of-area care only, and members are not required or given an incentive to seek care from them.
- Practitioners who practice exclusively in free-standing facilities and provide care for organization members only because members are directed to the facility
- Practitioners who practice exclusively in an inpatient or group practice setting and provide care for members only because members are directed to the hospital or another inpatient setting or group practice
- Provisional Credentialing will be expedited and completed within 5 business days. Full credentialing will be required to be completed within 180-days of the provisional approval date.
- Recredentialing - Providers who are due to be recredentialed that have closed their office or are not able to respond to recredentialing requests will be placed on a temporary hold status.
- Site Reviews - Molina will not be conducting provider site reviews in any Molina state where Site Reviews are required as part of initial and/or recredentialing.
- Temporary providers will not require credentialing and include:
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Additional Resources
HCA COVID-19 Information Website – includes a wealth of information including
Highlights include :- BH provider office closures
- Clinical policy
- COVID-19 billing and coding
- No-cost telehealth for providers
- Opioid Treatment program
- Changes to eligibility and enrollment for Apple Health (Medicaid) clients
COVID-19 internet and phone plan resources
Safelink No-cost Cell Phone Program Overview
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Member Resources
Molina Member COVID-19 Resource Website
Molina Member COVID-19 Flyer (Medicaid/Marketplace)
Molina Member COVID-19 Flyer (Medicare)
Molina Coronavirus Chatbot: Members can click on the robot icon at the upper right-hand corner of our website for help with specific Coronavirus questions
Molina Nurse Advise Line will continue to be available 24 hours a day, 7 days a week: (888) 275-8750 (English/Other languages) or (866) 648-3537 (Spanish)
Emergency COVID-19 Meals
Molina is providing a temporary meal resource for Apple Health (Medicaid) and Medicare members who have been diagnosed or live with someone with COVID-19 and who has limited food resources. If you would like to refer a Molina member to this program, please send a secure email to MHW_COVID_Meal@MolinaHealthcare.com or call our Member Services department at (800) 869-7165. Our Case Management team will reach out to the member in 1-2 business days from the date of the referral.
Mail order Prescription Service instructions: English | Spanish
Safelink/Tracfone Flyer (English/Spanish) Note: please ensure Molina members call the 800 number on the flyer for best customer service.(English/Spanish) Note: please ensure Molina members call the 800 number on the flyer for best customer service.
Washington Listens - COVID Resource Line
Behavioral Health Toolbox for Families - Supporting Children and Teens During the COVID-19 Pandemic
Washington State Wifi Hot Spots
Dental Resources
DentistLink, provided by Arcora Foundation, offers a free service that can assist anyone with referrals to available dentists. Individuals can go to DentistLink.org or call/text (844) 888-5465 to get connected to the dental care they need to stay healthy.
Support for Well Child Care/Immunizations during COVID-19
Molina knows it’s important for children to get their checkups and stay up-to-date with their immunizations, especially during the COVID-19 pandemic. We are partnering with organizations such as Washington Chapter of American Academy of Pediatrics (WCAAP) to get the word out to your Molina patients. Click here for more resources.
Washington Joint Information Center Resources
Virtual Urgent Care
All Molina members have access to immediate care, advice, diagnosis, or assistance from a doctor or nurse practitioner 24/7 through Molina’s Virtual Urgent Care service. Members can talk to a provider from their phone, tablet or computer. Registration is required before meeting with a virtual care provider.
Molina is offering zero co-pay and cost share for virtual urgent care visits - for any diagnosis until May 1, 2020. (If the outbreak continues please monitor our provider notifications for potential extension of this policy). Molina members should use telemedicine as their first line of defense in order to limit potential exposure in physician offices.
All Molina members are strongly encouraged to use our 365/24/7 virtual urgent care services from their phone or computer before visiting a provider, urgent care or ER setting to reduce unnecessary exposure.
Overview:
- Members’ needs regarding low acuity issues can be addressed rapidly when access to their PCP may be limited, or after hours. Triage and home care guidance for members experiencing flu like symptoms reduces the potential spread of, or exposure to illness in PCP offices and ER facilities.
- Visit summaries are sent to primary care providers to preserve continuity of care
- No appointment is needed
- Whether the member is calling with flu-related symptoms or not, Molina Virtual Urgent Care provides members with updates related to COVID-19 and reinforces CDC-guided recommendations
For Medicaid Members
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Call (844) 870-6821, TTY 711 or visit wavirtualcare.molinahealthcare.com
- Fee: no cost to members
- For help registering, call (844) 870-6821
For Marketplace Members
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Call 800 TELADOC (800-835-2362), visit Teladoc.com/MolinaMarketplace, or download our Teladoc.com/mobile app
- Fee: no cost to members
- For help registering, call (800) 835-2362
NEW! For Medicare Members
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Call 800 TELADOC (800-835-2362), visit Teladoc.com/Molina, or download our Teladoc.com/mobile app
- Fee: no cost to members
- For help registering, call (800) 835-2362