If you want to send a member(s) health information to Molina, call us at (866) 449-6848 to reach our Molina Enterprise Service Desk. An agent will help you start an inbound health plan data exchange request.
Once your data sharing request is registered with us, our Interop Application Maintenance and Support team will reach you within 5 business days. We will discuss the process and details needed to receive the member data from you.
How can you manage access to your health data?
As your Healthcare insurer, we know how busy life can be. As a valued member, you can now view and share your health information quickly and all-in-one place. View your information on your cell phone or computer – anytime and anywhere!
Use My Molina or MyHealth Connections portals to manage this new service, you are one step closer to viewing things like:
All you need to do is:
All of your healthcare information is available for your viewing on the app, in your hands, and available for sharing with anyone including your doctor, hospital or other healthcare providers.
Third-Party Developers
To offer Interoperability services to Healthcare members, click here to register
If you want to use a third-party application (3rd Party App) that connects to Molina Healthcare to access your protected health information (“PHI”), please read this important information.
Molina Healthcare requires 3rd Party Apps to provide us written confirmation that they meet certain requirements when accessing Molina Healthcare member PHI. This is called an attestation. It also gives us confirmation that the 3rd Party App provider agrees to specific requirements to keep PHI confidential and secure. You can view this attestation by clicking on "Interoperability: Third-Party Application Registration Statement”.
If the 3rd Party App you want to use does not agree to our attestation or does not respond, we will notify you. You can change your mind about using the 3rd Party App to get your PHI from us. If you do not respond timely, letting us know if you’ve changed your mind, then we will share your PHI with the 3rd Party App, in accordance with applicable law. If the 3rd Party App is a risk to the security of Molina Healthcare’s information systems, we will not allow the 3rd Party App to connect to our systems and your PHI will not be shared with the 3 rd Party App. In order to protect your PHI, we recommend only using a 3rd Party App that has agreed to Molina Healthcare’s attestation.
Things to Consider when Choosing a 3rd Party App
It is important that you understand how a 3rd Party App uses and discloses your personal information, which may include PHI and other health information. It is also important that the 3rdParty App you choose keeps your personal information private and secure. Below are some tips on information to look for and ask when choosing a 3rd Party App.
Your health information is very sensitive information, and you should understand how 3rd Party Apps protect the privacy and security of your health information. We recommend that Molina Healthcare members only use 3rd Party Apps with strong privacy and security standards to protect individuals’ health information.
Your Privacy Rights
As a healthcare consumer, you have privacy rights that are protected under law. The federal law that gives you these protections is called the Health Insurance Portability and Accountability Act (HIPAA). The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) enforces HIPAA. HIPAA generally applies to covered entities that include health plans and health care providers, and “business associates” that provide service to those plans and providers. You can find more information about HIPAA at:
To learn more about filing a complaint with OCR under HIPAA, please visit HHS Complaints.
It is important to understand that many 3rd Party Apps are not covered by HIPAA, particularly those that are offered directly to you as an individual, rather than through a health plan or provider. This means your health information will not be subject to the same privacy and security protections that health plans and providers must adhere to. 3rd Party Apps are regulated by the Federal Trade Commission (FTC) and the protections provided by the FTC Act; however, if the 3rd Party App is located outside the United States, the FTC may not able to fully protect your information. You can find more information from the FTC about mobile 3rd Party App privacy and security at FTC Mobile Apps. If you think a 3rd Party App has misused or violated your privacy, you can file a complaint with the FTC using the FTC complaint assistance at FTC Complaint Assistance.
Interoperability is an easy way to access and share your Health Information safely and securely.
Interoperability means data sharing between the health care member/patient, the health insurance company (insurer) and software applications on smart phones or computers. Beginning July 1, 2021, health care insurers must provide members with easy, standard and secured access to their health information from third-party apps.
Health care insurance providers store member information on computers. Health information must be easily accessible as patients move around from one health care provider to another.
Significance of Interoperability: