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Stay in touch

Find contact information for Molina Healthcare of Illinois. Plus, learn how to keep your contact info up to date.

Ways to contact us

Help is available any way you need it.  

Call Member Services

Phone: (833) 644-1623 TTY: 711 Hours: Monday through Friday, 8 a.m. to 6 p.m., Central Time

Become a member

Phone: (844) 794-3517 TTY: 711 Hours: Monday through Friday, 6 a.m. to 5 p.m., Central Time

24-hour Nurse Advice Line

Phone: (833) 657-1982 TTY: 711 Hours: 24 hours a day, 7 days a week

Nurse Advice Line is for Molina members only.

Billing and payments

Phone: (877) 473-6017 TTY: 711 Hours: Monday through Friday 8 a.m. to 6 p.m., Central Time

Contact us by mail

Molina Healthcare of Illinois, Inc.

2001 Butterfield Road, Suite 750

Downers Grove, IL 60515

My Molina

Use the My Molina member portal to pay your bill, change doctors, view service history or request a new ID card.

Log in

Update your contact information

It is important to keep your contact information current so that we can send you reminders and updates to keep your benefits active. 

Update with Molina Healthcare. Log in to the My Molina member portal or use the mobile app to update your information. Or call Member Services at (833) 644-1623 (TTY: 711), Monday through Friday 8 a.m. to 6 p.m., Central Time. 

  • Check for confirmation. Look for a text, email, or letter that your changes were made. Or Log in to My Molina to make sure your profile shows your new information. 

Update with your state’s health insurance marketplace. There are three ways you can do this: 

  • Online at getcovered.illinois.gov Log in to your account to update your information. 
  • By phone at (866) 311-1119; TTY: (855) 889-4325, 24 hours a day, 7 days a week (except holidays).  

In person. Find an office that can provide no-cost help in your area. getcovered.illinois.gov/get-help/help-center.html 

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at (833) 644-1623 (TTY: 711). 

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