Stay in touch

Find contact information for Passport by Molina Healthcare Marketplace (Passport). Plus, learn how to keep your contact info up to date.

Ways to contact us

Help is available any way you need it.

TTY: 711

Hours: Monday to Friday, 8 a.m. - 6 p.m. EST

TTY: 711

Hours: Monday to Friday, 6 a.m. - 6 p.m. EST

Phone: (833) 644-1622 (English/Spanish)

TTY: 711

Hours: 24 hours a day, 7 days a week

Nurse Advice Line is for Passport members only.

TTY: 711

Hours: Monday to Friday 8 a.m. - 6 p.m. EST

Passport by Molina Healthcare Marketplace

2028 W. Broadway

Louisville, KY 40203

Use the My Molina member portal to pay your bill, change doctors, view service history or request a new ID card.

It is important to keep your contact information current so that we can send you reminders and updates to keep your benefits active.

Update with Passport. Log in to the My Molina member portal or use the mobile app to update your information. Or call Member Services at (833) 644-1621 (TTY: 711), Monday to Friday 8 a.m. - 6 p.m. EST.

Check for confirmation. Look for a text, email, or letter that your changes were made. Or log in to the member portal to make sure your profile shows your new information.

Update with your Kentucky’s health insurance marketplace. There are two ways you can do this:

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at (833) 644-1621 (TTY: 711).