Appeals and grievances in Nevada

As a Molina Healthcare member, you have the right to file a complaint (grievance) if you have a problem with your medical care or our services. Some examples are:

• The care you get from your provider
• The time it takes to get an appointment or see a provider
• The providers you can choose for care

An appeal can be filed when you do not agree with our decision to:

• Stop, change, suspend, reduce or deny a service
• Deny payment for services provided

To file an appeal or grievance, you can:

• Call Molina Healthcare at (833) 644-1623 (TTY:711), Monday through Friday, 8:00 a.m. to 6:00 p.m. local time. We will try to help you over the phone.
• Mail: You can send your grievance or appeal in writing to: 

Molina Healthcare

Attn: Nevada Grievance and Appeals

PO Box 182273,

Chattanooga, TN, 37422.

• You can also fax it to (833) 412-3145.
• Log in to the My Molina Member Portal

We will send you a letter acknowledging receipt of your appeal or grievance within 5 calendar days and issue a formal response within 30 calendar days.

You can also call the Nevada Office for Consumer Health Assistance at (888) 333-1597 or (702) 486-3587 for help at any time.

For more information, check your handbook Marketplace Member Handbook • Nevada or your agreement and evidence of coverage.

Read your Handbook

Your handbook explains covered services, programs, rewards and how to use your benefits. Keep it handy when you need care.

Explore the handbook