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Molina Healthcare of Ohio

P.O. Box 34234-9020
Columbus, OH 43234-9020

Business Hours:
7 a.m. - 8 p.m. Medicaid
8 a.m. - 6 p.m. MyCare Ohio
8 a.m. - 5 p.m. Medicare and Marketplace

Phone Numbers

Provider Services: (855) 322-4079
Member Services: (888) 296-7677
Claims: (855) 322-4079
Utilization Management: (855) 322-4079
TTY: 711

The Utilization Management Department is available to answer your questions during business hours Monday through Friday. After business hours, you can leave a voicemail. Your call will be returned the next day.

Fax Numbers

Provider Services: (888) 296-7851
Prior Authorization – Medicaid/MyCare Ohio Opt-Out: (866) 449-6843
Prior Authorization – MyCare Ohio Opt-In Outpatient (Excludes Home Health): (844) 251-1451
Prior Authorization – Medicare Outpatient: (844) 251-1450
Prior Authorization – Medicare/MyCare Ohio Opt-In Inpatient: (844) 834-2152
Prior Authorization – MyCare Ohio Opt-In (Includes Home Health & Room & Board T2046 Only): (877) 708-2116
Prior Authorization – Marketplace: (833) 322-1061
Prior Authorization – Marketplace All BH: (855) 502-5130
Prior Authorization – HNCC: (877) 402-8646

The Molina Healthcare office is closed on the following days:

  • New Year’s Day
  • Martin Luther King Jr. Holiday
  • Memorial Day Holiday
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve Day – Open 7:00 a.m. until Noon
  • Christmas Day
  • New Year’s Eve Day – Open 7:00 a.m. until Noon

A holiday that falls on a Saturday is observed on the Friday before. A holiday that falls on a Sunday is observed the Monday after.

EDI

Submitting Electronic: Claims, Referral Certification and Authorization
Phone: (866)4 09-2935
Email Directly: EDI.Claims@MolinaHealthcare.com


Submitting Electronic: Encounters
Phone: (866) 409-2935
Email Directly: EDI.Encounters@MolinaHealthcare.com


ERA/EFT

Molina Healthcare
ERA/EFT Email: EDI.ERAEFT@MolinaHealthcare.com

Change Healthcare/ECHO Health

EFT/ERA/835 Assistance
Phone: (888) 834-3511
Email: edi@echohealthinc.com

Virtual Credit Card Processing Assistance
Phone: (888) 983-5580

Provider Portal Assistance
Phone: (800) 895-0621

Website:  https://enrollments.echohealthinc.com/efteradirect/molinaHealthcare
Provider Portal (ECHO):  https://providerpayments.com/