Your Medicaid grievances and appeals in Arizona

Grievances

If you have a problem or concern with your medical care or our services, you have the right to file a complaint. At Molina, we refer to a complaint as a grievance.

Examples of grievances include:

• The care you get from your provider.
• The time it takes to get an appointment or be seen by a provider.
• The providers you can choose for care.

Appeals

You can file an appeal when you do not agree with our decision to:

• Change, suspend, or reduce a service.
• Stop or deny a service.
• Deny payment for services provided.

How to file a grievance or appeal:

You can file a grievance or appeal by:

• By Phone. Call Member Services at (800)424-5891 (TTY/TDD: 711) Monday – Friday 8 a.m. – 6 p.m.
• By Mail. Fill out a grievance or appeals form and mail it to:

Molina Healthcare
Attn: Appeals and Grievances Department
5055 E Washington St, Suite 210
Phoenix, AZ 85034

• Online. Log in to the Molina Member Portal

If you want a family member or your doctor to file the grievance or appeal for you, we need your written permission.

For more information, check your Member Handbook

Read your Member Handbook It explains covered services, programs, rewards and how to use your benefits. Keep it handy for when you need care.