Stay in touch

It is important to keep your personal information up to date so you can keep your coverage active. It also helps make sure you get updates and reminders from us. You can do this two ways:

1. Molina Healthcare. Log in to the My Molina member portal or use the My Molina mobile app to change your information. Or call Member Services at (844) 236-0894 (TTY: 711), Monday to Friday 7:30 a.m. - 6 p.m., local time. 
   • Check for confirmation. Look for a text, email or letter that your changes were made. Or log in to My Molina to make sure your profile shows your added information.
2. Local Medicaid office. There are three (3) ways you can do this:
   • Online at HHSServices.Iowa.gov. Download and fill in this form. bottom of the form for a list of ways you can send the form.
   • By phone at (800) 338-8366, Monday to Friday, 8 a.m. to 5 p.m. local time. You can also email Iowa Medicaid Member services at IMEmember@hhs.iowa.gov.
   • In person. Find an office that can give help at no cost in your area.

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at (844) 236-0894 (TTY: 711).