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Stay in touch

Find contact information for Passport by Molina Healthcare. Plus, learn how to keep your contact info up to date.

Ways to contact us

We’re here to help any way you need it.

Call Member Services

Phone: (800)-578-0603 (TTY: 711)

Hours: Monday to Friday, 7 a.m. - 7 p.m. EST

Become a member

Phone: (844) 295-6827 (TTY: 711)

Hours: Monday to Friday, 7 a.m. - 7 p.m. EST

24-hour Nurse Advice Line

Phone: (800) 606-9880 TTY: 711

Hours: 24 hours a day, 7 days a week

Nurse Advice Line is for Passport by Molina Healthcare (Passport) members only.

Contact us by mail

Passport by Molina Healthcare

2028 W. Broadway

Louisville, KY 40203

My Molina

Use the My Molina member portal to change doctors, view service history or request a new ID card.

Log in

Update your contact information

It is important to keep your contact information up to date so you can keep your benefits active. It also helps make sure you get important updates and reminders from us.

1. Update with Passport by Molina Healthcare. Log in to the My Molina member portal or use the mobile app to update your information. Or call Member Services at (800) 578-0603 (TTY: 711), Monday to Friday 7 a.m. - 7 p.m. EST

  • Check for confirmation. Look for a text, email or letter that your changes were made. Or log in to My Molina to make sure your profile shows your new information.

2. Update with your local Medicaid office. There are three ways you can do this:

  • Online at Kynect.KY.gov. Log in to update your information.
  • By phone at (855) 459-6328; TTY: (855) 326-4654.
  • In person. Find an office that offers help at no cost in your area.

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at (800) 578-0603 (TTY: 711).

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