Your Medicaid complaints, grievances and appeals in Mississippi

If you have a problem or concern with your medical care or our services, you have the right to file a complaint. A complaint is the first part of the grievance process. Some examples are:

• You have a problem with the quality of your care.
• Wait times are too long.
• Your doctors or the doctor’s staff behave badly.
• You can’t reach someone by phone.
• You can’t get the information you need.
• A doctor’s office is not clean.
• You can’t find a doctor in your area.
• You can’t get your medicine.

You can file an appeal when you do not agree with our decision to:

• Change, suspend, or reduce a service
• Stop or deny a service
• Deny payment for services provided

Molina’s Member Services Department can help you. Call us at (844) 809-8438 (TTY: 711), Monday-Friday from 7:00 a.m. to 8:00 p.m., local time.

If you wish to talk in your own language, we can help. A translator can talk with you and help you file the request. Any Molina member can have a translation at no cost.

Read your Member Handbook It explains covered services, programs, rewards and how to use your benefits. Keep it handy for when you need care.

Helpful resources

· Molina Member Portal 

· Benefits and services

· Drug coverage