We’re here to help!

Disaster assistance programs and community resources

FEMA disaster recovery support
Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov to learn about applying and what is available to you.

 

Getting care during emergencies

Medications
If you cannot get a medication at your regular pharmacy, you can get it at a different location by:

• Going to the same pharmacy chain in another location.
• Bringing your prescription container to a new pharmacy.
• Asking your doctor to contact a new pharmacy.
• Asking a new pharmacy to contact your regular pharmacy to transfer your prescription if your regular pharmacy is open.

 

24-hour Nurse Advice Line
For medical help at any time, call our 24-hour Nurse Advice Line:

 

English: (888) 275-8750, (TTY: 711)
Spanish: (866) 648-3537, (TTY: 866-833-4703)

 

Our nurses are here to answer your health questions.

 

Virtual care with Teladoc Health

During emergencies, it may be hard to visit a doctor in person. Ask your doctor if you can make a virtual appointment.

 

Adult Molina members* can use Teladoc Health for virtual visits. Use Teladoc for general medical and behavioral health services visits.

• Call Teladoc: 1-800-Teladoc or (800) 835-2362
• Visit: TeladocHealth.com/Molina-OH

 

Stay safe. Feel supported.

We’re here for you every step of the way. If you need help with your medical care, medication or supplies, don’t hesitate to reach out! Call Member Services:

• Medicaid: (800) 642-4168, (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m. Eastern Time
• Molina Complete Care for MyCare Ohio (HMO D-SNP): (855) 665-4623, (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. local time
• Molina MyCare Ohio Medicaid: (855) 687-7862, (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. local time
• Medicare: (866) 472-4584, (TTY: 711), 7 days a week, 8 a.m. – 8 p.m. local time
• Marketplace: (888) 296-7677, (TTY: 711), Monday – Friday, 8 a.m. – 6 p.m. local time

 

*Molina Healthcare Medicaid members 19 and older are eligible, except Children with Special Healthcare needs who become eligible at age 21.