Stay in touch
Find contact information for Molina Healthcare of Texas. Plus, learn how to keep your contact info up to date.
It is important to keep your contact information up to date so you can keep your benefits active. It also helps make sure you get important updates and reminders from us.
Update with your local Medicaid office. There are two ways you can do this:
Need help in your language? Interpreter services are available to all members at no cost. Information is also available in English, Spanish and alternate formats, such as Braille or audio. Call Member Services at (866) 449-6849 / (877) 319-6826 (TTY 711). Materials in alternate formats are available at no cost and will be sent to members within 5 business days of the request.
STAR+PLUS: Dallas, Bexar, Harris, Jefferson, El Paso, MRSA NE, Hidalgo & Tarrant Service Areas
STAR: Dallas, Jefferson, Harris, Hidalgo, El Paso Service Areas
CHIP: Dallas, Jefferson, Harris, Hidalgo Service areas
Phone: (866) 449-6849 (TTY: 711)
Hours: Monday to Friday, 8 a.m. - 5 p.m., local time
CHIP/CHIP Perinatal Rural Service Area (RSA)
Phone: (877) 319-6826 (TTY: 711)
Hours: Monday to Friday, 8 a.m. - 5 p.m., local time
For after-hours and weekend coverage: call Member Services and leave a message. We will return your call by the next business day.
Member Services can help you get access to your covered services. In the case of an emergency, call 911 or go to the nearest emergency room. We can help you in English and Spanish. Interpreter service will be used for any other language.
Call the HHSC Enrollment Broker to become a member:
For information about special services to help you manage your health, such as Long-Term Services and Supports and Behavioral Health, call (866) 409-0039.
For after- hours and weekend coverage, call Molina Member Services and leave a message. We will return your call by the next business day.
BH Member Services (866) 449-6849
BH Services Toll-Free Hotline (Includes mental health and substance use treatment) Bexar, Dallas, El Paso, Harris, Hidalgo, Jefferson, MRSA NE and Tarrant Service Areas: (800) 818-5837
Behavioral Health Services employees are ready to help you 24 hours a day, 7 days a week.
You do not need to ask your doctor to get behavioral health services.
You can call Member Services, and they can help you find a doctor, counselor, or other behavioral health (mental health or substance use treatment) provider that best meets your needs.
Service Coordination is a special service for STAR+PLUS members to help you manage your health, long-term service and supports and behavioral health care needs. You can contact your Service Coordinator by phone with questions and concerns at (866) 409-0039.
If you are in an emergency situation, call 911 or go to an emergency room that is close to where you are.
Members can call Molina Healthcare's Nurse Advice Line 24 hours a day, 365 days a year. Our nurses are ready to answer your medical questions. You can talk to a nurse for health care advice in English or Spanish. Interpreter services are available for other languages. They will help you get the care that you need.
Phone: (888) 275-8750 (English)
(888) 648-3537 (Spanish)
(TTY: 711)
Hours: 24 hours a day, seven days a week
Nurse Advice Line is for Molina members only.
To join Molina Healthcare, you must apply and be eligible for Medicaid or CHIP. You can apply by calling 211 or go to Your Texas Benefits.
Once you have been approved, you will receive an enrollment packet in the mail. You will need to choose a health plan, or one will be chosen for you. You can pick Molina to be your health plan. If you need information about Medicaid or CHIP by call the Enrollment Broker.
To join Molina Healthcare, call the Enrollment Broker. They are available Monday- Friday, 8:00 a.m.- 6:00 p.m. Call:
(800) 964-2777 for CHIP and STAR and
(877) 782-6440 for STAR+PLUS
TTY: (800) 735-2989 or 711 for hearing impaired. After hours and weekend coverage are not available.
For information on your benefits and covered services, call 211.
If you are not happy with the result of your appeal for a disputed healthcare service, you can ask for a State Fair Hearing. Members may request a State Fair Hearing after the Molina appeal process is completed.
To request an appeal or State Fair Hearing, or if you have questions or want to know the status of an appeal or State Fair Hearing, you can call Molina Member Services, toll-free:
English: (866) 449-6849 or call TTY: (800) 735-2989
En Espanol: (800) 662-4954.
You can also mail a request to:
Molina Healthcare of Texas
Attention: Member Resolution Team
P.O. Box 182273
Chattanooga, TN 37422
If you ask for a State Fair Hearing, you can also ask for an External Medical Review where independent healthcare experts review your request to continue receiving services. Only the information submitted for your health plan appeal will be used. You won't be able to give new information for the review. This review is an optional, extra step you can take to get your case reviewed for free before your State Fair Hearing. It doesn't change your right to a State Fair Hearing.
To request an External Medical Review, you can:
Call Molina Member Services, toll free:
English: (866) 449-6849 or TTY: (800) 735-2989
En Espanol: (800) 662-4954
You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.
If you are a Medicaid member, you can contact SafeRide, 24 hours a day, 7 days a week to schedule non-emergency transportation services for health care appointments.
These trips include rides to the doctor, dentist, hospital, pharmacy and other places you get Medicaid services. These trips do not include ambulance trips.
Make sure to call at least 48 hours before your appointment. Be sure you have the following information ready:
Medicaid ID number for the person with the appointment
Address and phone number of your pickup location
Address and phone number of your appointment location
Name of the medical doctor you or your child will be seeing
Date and time of the appointment
Any unique needs you may have such as using a wheelchair or walker, so we can send the right vehicle
For members in a Nursing Facility, we only cover transportation when traveling to and from a dialysis appointment or when discharging from a Nursing Facility to a lower level of care or home setting.
CVS Caremark provides pharmacy benefit services for our members. This includes prescription services as well as drug management services.
Phone: (877) 874-3317 – 24 hours a day/seven days a week
Mail:
CVS Caremark
One CVS Drive
Woonsocket, RI 02895
VSP providers offer preventive eye exams and eyewear to Molina members.
Phone: (844) 859-5870
The following dental subcontractors provide exams,cleanings and x-rays to Molina members.
Texas Health Steps is health care for children from birth through age 20 who have Medicaid. Texas Health Steps gives your child medical checkups from birth and dental checkups starting at 6 months of age at no cost. Checkups can help find health problems before they get worse and harder to treat.
Call Texas Health Steps if you:
Need help finding a doctor or dentist
Need help setting up a checkup
Have questions about checkups or Texas Health Steps
Need help getting a ride to a checkup
Need a case manager to help you find and get other services
Call Texas Health Steps toll-free (877) 847-8377 ((877) THSTEPS) or go to www.txhealthsteps.comto learn more about Medicaid and Texas Health Steps.
Molina Healthcare of Texas
2200 Highway 121
Suite 270A
Bedford, TX 76021
Use the My Molina member portal to change doctors, view service history or request a new ID card.