On June 30, 2025, Molina Healthcare stopped offering health coverage in Virginia. If you were a Molina member, your coverage moved to Humana Healthy Horizons of Virginia on July 1, 2025.
You do not need to take any action for past services. We are here to help with questions about claims, complaints, grievances, or appeals for care you received while you were a Molina member.
Phone: (800) 424-4518 (TTY: 711)
Hours: Monday to Friday, 8 a.m. to 8 p.m. local time
Phone: call Member Services at (800) 424-4518 (TTY: 711)
Fax: (562) 499-0610
Mail:
Molina Healthcare
Attn: Appeals & Grievances
P.O. Box 22816
Long Beach, CA 90801-9977
Phone: call Member Services at (800) 424-4518 (TTY: 711)
Fax: 1-866-325-9157
Mail:
Molina Complete Care
Attn: Appeals Specialist
3829 Gaskins Road
Richmond, VA 23233
Phone: call Member Services at (800) 424-4518 (TTY: 711)
Hours: Monday to Friday, 8 a.m. to 8 p.m. local time
By using Molina Healthcare’s website(s) and/or mobile application(s) (collectively, the “Sites”), you agree to the Privacy Policy, as well as the Terms & Conditions of Use contained therein (collectively referred to as the "Terms of Use"). By accessing and using the Sites, you accept, without limitation or qualification, these Terms of Use. Molina Healthcare may modify these Terms of Use by revising them on the Sites. Your continued use of the Sites constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Terms of Use. You may not modify these Terms of Use except in a written agreement signed by Molina Healthcare. The Terms of Use do not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Sites, such as membership in a Molina Healthcare plan.)