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Stay in touch

Find contact information for Passport by Molina Healthcare (Passport). Plus, learn how to keep your contact info up to date.

Ways to contact us

Help is available any way you need it.

Call Member Services

If you have a question, contact Member Services at (844) 659-6152 (TTY: 711) 7 days a week, 8 a.m. to 8 p.m. EST from October 1-March 31 and Monday through Friday, 8 a.m. to 8 p.m. EST from April 1-September 30.

Become a member

Contact Passport at (844)227- 9881 (TTY: 711) 7 days a week, 8 a.m. to 8 p.m. EST from October 1-March 31 and Monday through Friday, 8 a.m. to 8 p.m. EST from April 1-September 30.

24-hour Nurse Advice Line

Phone: (800) 606-9880 (TTY: 711) Hours: 24 hours a day, 7 days a week Nurse Advice Line is for Passport members only.

Contact us by mail

Passport by Molina Healthcare 5100 Commerce Crossings Drive Louisville, KY 40229

My Molina Member Mobile App

Use the My Molina® member mobile app to change doctors, view service history or request a new ID card.

Log in

Update your contact information

It is important to keep your contact information up to date so you can keep your benefits active. It also helps make sure you get important updates and reminders from us.

  1. Update with Passport. Log in to the My Molina member portal or use the mobile app to update your information. You can also call Member Services at the number on the back of your member ID card.
    • Check for confirmation. Look for a text, email or letter that your changes were made. You can also log in to the My Molina to make sure your profile shows your new information.
  2. Update with Social Security. There are three ways you can do this:
    • Online at SSA.gov. Log in to update your information.
    • By phone at (800) 772-1213; TTY (800) 325-0778, Monday to Friday, 8 a.m. to 7 p.m. EST.
    • In person. Use the Field Office Locator to find a Social Security office near you.

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at (844) 659-6152 (TTY: 711).

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