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Stay in touch

Find contact information for Molina Healthcare. Plus, learn how to keep your contact info up to date.

Ways to contact us

Help is available any way you need it.

Call Member Services

Senior Whole Health SCO

Phone: (888) 794-7268

TTY: 711

Hours: October 1 to March 31, 8 a.m. to 8 p.m. local time, 7 days a week. From April 1 to September 30, Monday to Friday, 8 a.m. to 8 p.m. local time.

Molina One Care

Phone: (833) 775-1735

TTY: 711

Hours: October 1 to March 31, 8 a.m. to 8 p.m. local time, 7 days a week. From April 1 to September 30, Monday to Friday, 8 a.m. to 8 p.m. local time.

Become a member

Senior Whole Health SCO

Phone: (888) 566-3526

TTY: 711

Hours: October 1 to March 31, 8 a.m. to 8 p.m. local time, 7 days a week. From April 1 to September 30, Monday to Friday, 8 a.m. to 8 p.m. local time.

Molina One Care

Phone: (833) 775-1735

TTY: 711

Hours: October 1 to March 31, 8 a.m. to 8 p.m. local time, 7 days a week. From April 1 to September 30, Monday to Friday, 8 a.m. to 8 p.m. local time.

24-hour Nurse Advice Line

Phone: (888) 794-7268

TTY: 711

Hours: 24 hours a day, 7 days a week

Nurse Advice Line is for Molina members only.

Contact us by mail

Molina Healthcare of Massachusetts

1075 Main Street, Suite 400Waltham, MA02451

My Molina ®

Use the My Molina mobile app to change doctors, view service history or request a new ID card. Log in

Update your contact information

It is important to keep your contact information up to date so you can keep your benefits active. It also helps make sure you get important updates and reminders from us.

  1. Update with Molina Healthcare. Log in to the My Molina member portal or use the My Molina mobile app to update your information. Or call Member Services at the number on the back of your member ID card.
  • Check for confirmation. Look for a text, email or letter that your changes were made. Or log in to My Molina to make sure your profile shows your new information.
  1. Update with Social Security. There are three ways you can do this:
  • Online at SSA.gov. Log in to update your information.
  • By phone at (800) 772-1213; TTY: (800) 325-0778, Monday to Friday, 8 a.m. to 7 p.m. local time.
  • In person. Use the Field Office Locator to find a Social Security office near you.

Need help in your language? Interpreter services are available to all members at no cost.Call Senior Whole Health SCO Member Services at (888) 794-7268 (TTY: 711). Or call Molina One Care Member Services at (833) 775-1735 (TTY: 711).

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