Your Medicare appeals and grievances in Nevada

If you are unhappy with your care, you can complain about:

• The care you get from your doctor
• The time it takes to get an appointment or be seen by a provider
• The doctors you can choose for care

You can also file an appeal if you don’t agree with a Molina decision to:

• Stop, change, suspend, reduce or deny a service
• Deny payment for services provided

Filing a Grievance with Molina

If you have a complaint, please call Member Services at (833) 306-3393 (TTY: 711) first. We will try to solve your problem over the phone. We can send you a written response too if you ask for one.

If we cannot fix your problem over the phone, you can use our formal Member Grievance Process. You must file a grievance within 60 days of the start of your issue.

You can file a grievance either by phone or in writing.

• Call Member Services at Toll Free: (833) 306-3393 (TTY: 711)
• Fill out the Member Grievance Form and fax your complaint to (866) 771-0117
• Fill out the Member Grievance Form and mail it to:
  Molina
  Attn: Appeals & Grievances
  P.O. Box 22816
  Long Beach, CA 90801-9977
• Log in to the Molina Portal to file your grievance electronically MyMolina.com

We will reply to all quality of care grievances in writing, regardless of how the grievance was filed.

For more information, see Chapter 9 of your EOC. 2026 Evidence of Coverage.

You can also submit a complaint through Medicare at https://www.Medicare.gov.