Stay in touch

It is important to keep your contact information up to date so you can keep your benefits active. It also helps make sure you get important updates and reminders from us.

1. Update with Senior Whole Health. Log in to the My Molina member portal or use the mobile app to update your information. Or call Member Services at the number on the back of your member ID card.

• Check for confirmation. Look for a text, email, or letter that your changes were made. Or log in to My Molina to make sure your profile shows your new information.

2. Update with Social Security. There are three ways you can do this:

• Online at SSA.gov. Log in to update your information.
• By phone at (800) 772-1213; TTY (800) 325-0778, Monday to Friday, 8 a.m. to 7 p.m. local time.
• In person. Use the Field Office Locator  to find a Social Security office near you.

Need help in your language? Interpreter services are available to all members at no cost. Call Member Services at:

• Senior Whole Health of New York Medicare Complete Care (HMO D-SNP) and Senior Whole Health of New York NHC Medicaid Advantage Plan (MAP) at (833) 671-0440 (TTY: 711).
• Senior Whole Health of New York Managed Long-Term Care (MLTC) at (877) 353-0185 (TTY: 711).