Medicare Emergency | Molina Healthcare of New York

We’re here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We’re here to make sure you can get the help you need.

FEMA disaster recovery support

Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov to learn about applying and what is available to you.

State disaster resources

State disaster relief is also available. Visit Health.NY.gov/environmental/emergency for more details.

Medication

If you cannot get a medication at your regular pharmacy, you can get it at a different location by:

Going to the same pharmacy chain (same pharmacy name) in another location.
Bringing your prescription container to a new pharmacy (different pharmacy name).
Asking your doctor to contact a new pharmacy.
Asking a new pharmacy to contact your regular pharmacy to transfer your prescription (if your regular pharmacy is open).

24-hour Nurse Advice Line

For medical guidance at any time, call our 24-hour Nurse Advice Line:

Our nurses are here to answer your health questions.

Virtual care with Teladoc Health

During emergencies, it may be hard to visit a doctor in person. Ask your doctor if you can make a virtual appointment.
Molina members can use Teladoc Health for virtual health appointments, including licensed therapists and psychiatrists.
Call Teladoc: 1-800-Teladoc or (800) 835-2362
Visit: Teladoc.com/Molina

We’re here for you every step of the way. If you need help with your medical care, medication or supplies, don’t hesitate to reach out!

Call Member Services at (800) 223-7242 (TTY/TDD: 711), Monday–Friday, 8 a.m. to 6 p.m.

ATTENTION: Language assistance services and other aids, free of charge, are available to you. Call (800) 223-7242 (TTY: 711).

ATENCIÓN: Dispone de servicios de asistencia lingüística y otras ayudas, gratis. Llame al (800) 223-7242 (TTY: 711).

请注意： 您可以免费获得语言协助服务和其他辅助服务。请致电 (800) 223-7242 (TTY: 711)

New York Emergency Support