CAHPS® Results

Medicare CAHPS® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure / Data Element

2020*

2021*

2021 Goal

Getting Care Quickly

77

75

80

Getting Needed Care

83

81

84

Coordination of Care

84

NA

87

Customer Service

90

89

91

Rating of Health Plan

89

89

88

Rating of All Health Care

90

88

88

Getting Needed Prescription Drugs

88

NA

91

Rating of Drug Plan

87

88

87

Annual Flu Vaccine

70

70

76

Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit <Medicare Plan Finder> or <CMS.gov>.

 You can get this document for free in non-English language(s) or other formats, such as large print, braille, or audio. Call (800) 665-0898; TTY: 711. The call is free.

*Please note that 2021 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.

 

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