CAHPS® Results

Medicare CAHPS® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure / Data Element

2019*

2020*

2020 Goal

Getting Care Quickly

75%

77%

79%

Getting Needed Care

81%

83%

84%

Coordination of Care

82%

84%

87%

Customer Service

89%

90%

91%

Rating of Health Plan

88%

89%

87%

Rating of All Health Care

87%

90%

87%

Getting Needed Prescription Drugs

87%

88%

90%

Rating of Drug Plan

88%

87%

86%

Annual Flu Vaccine

68%

70%

76%

 

For STAR ratings, please visit Medicare Plan Finder or CMS.gov.

Every year, Medicare evaluates plans based on a 5-star rating system. 

This information is available in other formats, such as Braille, large print, and audio.

*Please note that 2019 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.

H5810_21_MA_101_CACAHPSRates_C