CAHPS® Results
Medicare CAHPS® Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
|
Measure / Data Element |
2019* |
2020* |
2020 Goal |
|---|---|---|---|
|
Getting Care Quickly |
75% |
77% |
79% |
|
Getting Needed Care |
81% |
83% |
84% |
|
Coordination of Care |
82% |
84% |
87% |
|
Customer Service |
89% |
90% |
91% |
|
Rating of Health Plan |
88% |
89% |
87% |
|
Rating of All Health Care |
87% |
90% |
87% |
|
Getting Needed Prescription Drugs |
87% |
88% |
90% |
|
Rating of Drug Plan |
88% |
87% |
86% |
|
Annual Flu Vaccine |
68% |
70% |
76% |
For STAR ratings, please visit Medicare Plan Finder or CMS.gov.
Every year, Medicare evaluates plans based on a 5-star rating system.
This information is available in other formats, such as Braille, large print, and audio.
*Please note that 2019 rates are adjusted by the Centers for Medicare and Medicaid Services. 2020 rates are adjusted by Molina’s survey vendor. Please use caution when comparing data across years.
H5810_21_MA_101_CACAHPSRates_C