Q: How do I change my Primary Care Provider (PCP)?
A. There are two ways you can change your PCP.
- Go to My Molina and follow the instructions. If you have not registered for My Molina yet, you can do it online today.
- You can also call Member Services.
Q: How do I order a new ID card?
A. You can visit My Molina or call Molina Member Services.
Q: What drugs are covered? Are my drugs covered?
A. To find out what drugs are covered under your plan, view the Molina Dual Options Drug Formulary.
Q: How do I find out if a health care service or benefit is covered?
A. Go to "What's Covered" to find out about your benefits and services. You can visit My Molina or call Member Services.
Q. How can I get Molina Healthcare materials translated in my preferred language?
A. If you need your health plan information in a different language or format, call Member Services.
Q: What kind of transportation do I get? I need help with transportation.
A. This information can be found in the Member Handbook. You can also visit My Molina or call Member Services.
Q. What if I believe I qualify for "Extra Help" for prescriptions?
If you believe you have qualified for extra help and you believe you
are paying an incorrect cost-sharing amount when you get your
prescriptions at a pharmacy, our plan has established a process that
allows you to either request assistance in obtaining evidence of your
proper co-payment level, or, if you already have the evidence, to
provide this evidence to us. The
is used to determine a member's Low Income Subsidy. Our Member Services
department and Pharmacy department identify cases where the BAE policy
applies. Members may send BAE documentation to establish eligibility or
they may call Member Services to request assistance. Acceptable forms of evidence are:
- Social Security Award Letter
- Notice of Award
- Supplemental Security Income
When we receive the evidence showing your copayment level, we will
update our system so that you can pay the correct copayment when you get
your next prescription at the pharmacy. If you overpay your copayment,
we will reimburse you. Either we will forward a check to you in the
amount of your overpayment or we will offset future copayments. If the
pharmacy hasn't collected a copayment from you and is carrying your
copayment as a debt owed by you, we may make the payment directly to the
pharmacy. If the state paid on your behalf, we may make payment
directly to the state.
Please contact Member Services if you have any questions.