Members

Senior Whole Health of Massachusetts complies with applicable Federal civil rights laws and does
not discriminate on the basis of age, color, disability, national origin (including limited English
proficiency), race, or sex (consistent with the scope of sex discrimination described at § 92.101(a)). 

To help you effectively communicate with us, Senior Whole Health of Massachusetts provides
services free of charge and in a timely manner: 


•  Senior Whole Health of Massachusetts provides reasonable modifications and appropriate
aids and services to people with disabilities. This includes: (1) Qualified interpreters. (2)
Information in other formats, such as large print, audio, accessible electronic formats, Braille. 
•  Senior Whole Health of Massachusetts  provides language services to people who speak
another language or have limited English skills. This  includes:  (1) Qualified oral interpreters. 
(2)  Information  translated in your language.  

If you need these services, contact Molina Member Services at (800) 665-3086 (TTY 711), Monday to Friday, 8 a.m. to 8 p.m., local time.

If you believe we have discriminated on the basis of age, color, disability, national origin, race, or sex, you can file a grievance. You can file a grievance by phone, mail, email, or online. If you need help writing your grievance, we will help you. You may obtain our grievance procedure by visiting our website at https://www.molinahealthcare.com/members/common/en-US/Notice-of- Nondiscrimination.aspx

 

Call our Civil Rights Coordinator at 1-866-606-3889, TTY/TDD: 711 or submit your grievance to: Civil Rights Unit

200 Oceangate

Long Beach, CA 90802

Email: civil.rights@molinahealthcare.com

Website: https://molinahealthcare.Alertline.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW 

Room 509F, HHH Building Washington, D.C. 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.