Contact Us

contact

Important Numbers and Contacts

Call, write, fax or follow the Web links to get answers:

 

 

 

 

 

 

  • Grievance and Appeals (GA), including expedition
    Phone:
    Fax: (718) 536-3358

    Pre-authorization
    Phone: (888) 543-9074
    Monday - Friday, 8:00 A.M. – 6:00 P.M. (ET)

    Medical Emergency
    Phone: 911

    Hospitalizations
    Phone: (888) 543-9074

    Beacon Health Options (Mental Health program)
    Phone: (888) 438-1914
    www.beaconhealthoptions.com

    Dental
    Phone: (866) 731-8004
    dentaquest.com

    Superior Vision
    Phone: (866) 810-3312
    superiorvision.com

    Pharmacy
    Phone: (800) 223-7242

    • Authorization: (844) 823-5479
    • Appeals: (800) 223-7242

     

    BioReference Laboratories
    Phone: (800) 229-5227

    • GeneDX: (888) 729-1206
    • GenPath Women’s Health: (800) 633-4522
    • GenPath Oncology: (800) 627-1479

    Empire City Laboratories, Inc.
    Phone: (718) 788-3840

    LabCorp
    Phone: (888) 522-2677

    • Integrated Oncology: (800) 710-1800
    • Dianon Systems, Inc.: (800) 328-2666
    • Integrated Genetics: (800) 848-4436
    • Litholink Corporation: (800) 338-4333
    • MedTox Laboratories, Inc.: (800) 832-3244
    • Monogram Biosciences, Inc.: (800) 777-0177

    Lenco Diagnostic Lab
    Phone: (855) 870-0097

    Spectra (including Shiel Medical Lab)
    Phone: (800) 553-0873

    Sunrise Medical Laboratories
    Phone: (800) 782-0282

    Xeron Clinical Laboratories
    Phone: (718) 762-3310

    Quest Diagnostics, Inc.
    Phone: (866) 697-8378

    Interested in learning more about the Health Care Reform Law? Check out these additional resources:

    • New York State of Health, The Official Health Plan Marketplace
    • Healthcare.gov
    • CuidadoDeSalud.gov
    • Get Covered Calculator (estimated monthly health insurance cost)
    • Kaiser Family Foundation

 

Plan Assistance

Research or Get a Plan

Phone: 866.731.8001
TTY: 711
Monday - Friday, 8:30 AM - 6:00 PM (ET)

Visit the New York State of Health website (Coming Soon) and select Affinity Health Plan

Customer Service

Have a question about how your plan works? Don’t see what you’re looking for? We’re here to help!
Call Us (Monday - Friday, 8:30 AM - 6:00 PM ET):

Phone: (866) 247-5678
TTY: 711
Visit a Community Service Center (CSC) (Coming Soon)

Online Access

Set up and manage your personal account options, including:

  • Select/change your PCP
  • Print a temporary ID card
  • Review your benefits

Log in or create an account