Important Numbers and Contacts
Call, write, fax or follow the Web links to get answers:
-
Grievance and Appeals (GA), including expedition
Phone:
Fax: (718) 536-3358
Pre-authorization
Phone: (888) 543-9074
Monday - Friday, 8:00 A.M. – 6:00 P.M. (ET)
Medical Emergency
Phone: 911
Hospitalizations
Phone: (888) 543-9074
Beacon Health Options (Mental Health program)
Phone: (888) 438-1914
www.beaconhealthoptions.com
Dental
Phone: (866) 731-8004
dentaquest.com
Superior Vision
Phone: (866) 810-3312
superiorvision.com
Pharmacy
Phone: (800) 223-7242
- Authorization: (844) 823-5479
- Appeals: (800) 223-7242
BioReference Laboratories
Phone: (800) 229-5227
- GeneDX: (888) 729-1206
- GenPath Women’s Health: (800) 633-4522
- GenPath Oncology: (800) 627-1479
Empire City Laboratories, Inc.
Phone: (718) 788-3840
LabCorp
Phone: (888) 522-2677
- Integrated Oncology: (800) 710-1800
- Dianon Systems, Inc.: (800) 328-2666
- Integrated Genetics: (800) 848-4436
- Litholink Corporation: (800) 338-4333
- MedTox Laboratories, Inc.: (800) 832-3244
- Monogram Biosciences, Inc.: (800) 777-0177
Lenco Diagnostic Lab
Phone: (855) 870-0097
Spectra (including Shiel Medical Lab)
Phone: (800) 553-0873
Sunrise Medical Laboratories
Phone: (800) 782-0282
Xeron Clinical Laboratories
Phone: (718) 762-3310
Quest Diagnostics, Inc.
Phone: (866) 697-8378
Interested in learning more about the Health Care Reform Law? Check out these additional resources:
- New York State of Health, The Official Health Plan Marketplace
- Healthcare.gov
- CuidadoDeSalud.gov
- Get Covered Calculator (estimated monthly health insurance cost)
- Kaiser Family Foundation
Plan Assistance
Research or Get a Plan
Phone: 866.731.8001
TTY: 711
Monday - Friday, 8:30 AM - 6:00 PM (ET)
Visit the New York State of Health website (Coming Soon) and select Affinity Health Plan
Customer Service
Have a question about how your plan works? Don’t see what you’re looking for? We’re here to help!
Call Us (Monday - Friday, 8:30 AM - 6:00 PM ET):
Phone: (866) 247-5678
TTY: 711
Visit a Community Service Center (CSC) (Coming Soon)
Online Access
Set up and manage your personal account options, including:
- Select/change your PCP
- Print a temporary ID card
- Review your benefits
Log in or create an account