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What's Covered
Molina can help you get behavioral health services you and your family need. You must use a provider that is part of Molina Healthcare (Molina) unless it is an emergency. You can call Molina at (800) 223-7242 (TTY: 711). Your benefits cover:
Inpatient services
Outpatient services
Doctor visits
You might need to find a doctor that is in the plan. If so, call Molina. You need to see providers that are part of Molina unless it is an emergency. You do not need a referral to see a doctor; you can pick or change your behavioral health care provider or case manager at any time. If you want to change, call Molina at (800) 223-7242 (TTY: 711). Your case manager can also help you. Molina’s hours are Monday through Friday, 8:00a.m.-6:00p.m., EST. Emergency coverage is available 24 hours per day, seven days per week.
Member Handbook
It tells you what you need to know about your Molina Healthcare of New York Medicaid Managed Care (MMC) Health Plan. Read here.
How do members get care?
Call Molina at (800) 223-7242 (TTY: 711).
Additional Behavioral Health Services for Adults and Children
Molina Healthcare Member Services: 1-800-223-7242 (TTY:711)
Effective 2/1/22 - Four Adult Behavioral Health Home and Community Based Services (BH HCBS) will be changing to Community Oriented Recovery and Empowerment (CORE) Services. Molina Healthcare of NY, Inc. will cover CORE Services. You can use your Molina Healthcare of NY, Inc. plan card to get these CORE Services. See links below for additional information:
Adult Behavioral Health Home and Community Based Services (BH HCBS)
National Suicide Prevention Lifeline: 1-800-273-8255
Veterans Crisis Line: 1-800-273-8255 (Press 1)
Trevor Lifeline (for LGBTQ community): 1-866-488-7386
NY State Parent Helpline: 1-800-244-5373 CHAMP: Ombudsman Program, ombuds@oasas.ny.gov
Hotline: 1-888-614-5400 Molina Nurse Advice Line: (English and Spanish): (800) 223-7242, TTY: 711 NYS Child Abuse and Maltreatment Hotline: https://ocfs.ny.gov/main/cps/
Toll Free Telephone Number: 1-800-342-3720
TDD/TTY: 1-800-638-5163
Video Relay System: 1-800-342-3720
New York State Contacts
You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.
