Members

Notice of Nondiscrimination

Molina Healthcare follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters. 
  • Written information in many formats. These may include: 
    •    Large print
    •    Audio
    •    Accessible electronic formats
    •    Other formats

We also provide free language services to people whose first language is not English. We offer: 

  • Qualified interpreters
  • Information that is written in other languages

Contact us at (800) 424-4524 (TTY 711) for Commonwealth Coordinated Care Plus (CCC Plus), or (800) 424-4518 (TTY 711) for Medallion 4.0 if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you may file a report by calling the Molina AlertLine at (866) 606-3889 or online at https://molinahealthcare.alertline.com. 

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019
TDD: (800) 537-7697

 

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.

You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.