Providing care during emergencies
Eligibility verification
If the internet is down, you can verify your Molina patients' eligibility by calling the Provider Services line and using the IVR phone system (855) 322-4075.
Prior authorizations
Authorization requirements are lifted for your Molina patients in the impacted areas and remain in effect until the state of emergency is lifted.
Medication support
If you have been impacted by the fires, Molina can help you with your prescription drugs*.
- Molina has allowed their Marketplace members to receive an emergency refill of their prescriptions, up to a 30-day supply, at in-network or out-of-network pharmacies and without Prior Authorization.
- Molina Medicare members may receive an emergency refill of their prescription, up to a 100-day supply, at an in-network or out-of-network pharmacy
- If you are not able to return to your regular pharmacy or another in-network pharmacy, new prescriptions can be filled at an out-of-network pharmacy
- If you need more help with your prescriptions, please call:
*Please note that Molina Medi-Cal members have their prescription benefits through Medi-Cal RX. Medi-Cal members can go to any Medi-Cal enrolled pharmacy. System emergency overrides have been activated for Medi-Cal members in pharmacies in the impacted county to allow the bypassing of specific pharmacy claim submission edits (i.e. early refill, duplicate fill, etc). Find a nearby pharmacy by visiting this webpage: Rx Open 3.0 - Healthcare Ready
Transportation assistance
For help with Medi-Cal members transportation, please contact American Logistics at (888) 665-4621.
Language Assistance
We provide oral interpretation services, including sign language, from a qualified interpreter on a 24-hour basis at no cost to you. For assistance, please call (888) 665-4621 (TTY/TDD or 711).
At Medi-Cal Rx pharmacy locations, members can call Medi-Cal Rx Customer Service at (800) 977-2273, 24 hours a day, 7 days a week, for assistance with interpreter services.
Mental Health
If you or your loved ones are experiencing mental health distress and need services due to the Los Angeles wildfires, please contact Molina Healthcare at: (888) 665-4621 (TTY/TDD or 711)
Additional Information
Medical Services and Authorization Adjustments Molina Healthcare is taking steps to ensure that participating providers in areas affected by the fires can continue caring for members’ medical needs. This includes extending grace periods for notifications for Skilled Nursing Facilities (SNFs), durable medical equipment (DME), medical supplies, and home health care services. Please note that while the notification deadlines are relaxed, the requirement to notify us remains in place.
- Out-of-Network Flexibility: During this emergency, some members may have to seek out-of-network services if services are not available with their normal provider. Marketplace Members accessing care out-of-network will pay their in-network cost share.
- Medical Equipment Replacement: Medical equipment or supplies can also be replaced for displaced members at no additional cost to the member.
Member Assistance
Members can also call the Nurse Advice Line, available 24 hours a day, 7 days a week, for guidance on accessing urgent care, emergency services, or nearby pharmacies:
English: (888) 275-8750
Spanish: (866) 648-3537
Hearing Impaired (TTY): 711
Disaster assistance programs and community resources
FEMA disaster recovery support
Federal disaster relief help is available for those affected. Visit Disaster Assistance or call (800) 621-3362 to learn about applying and what is available to you and your patients.
Red Cross
Contact the Red Cross at 800-RED-CROSS or RedCross.org to locate resources near your patients.
State disaster resources
State disaster relief is also available. Click herefor more details.
Stay safe. Feel supported.
We're here for you every step of the way. Don't hesitate to reach out!
If there is anything you need, please contact our Provider Services team at (888) 665-4621. You can also contact your Provider Services representative.