Welcome Kentucky Providers

Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.

As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all your efforts to provide quality care.

If you have any questions, please call Provider Services at (844) 859-6152.

Provider Portal

Providers and third-party billers can use the no cost Provider Portal to perform many functions online without the need to call or fax Passport. Registration can be performed online. Passport offers Portal services on two platforms. The table below outlines the services available on each Portal platform:

TMG Portal
Log In to TMG

Availity Portal 

Log In to Availity®
Availity Registration

  • Real-Time Patient Eligibility
  • Check Claims Status
  • View EOPs and ERAs
  • Real-Time Patient Eligibility
  • Prior Authorization Submission
  • Prior Authorization Status Check
  • Register at the weblink above. Customer service available Monday - Friday,  8 a.m. – 8 p.m. local at (844)-859-6152.

    Register at the weblink above. Registration support available Monday - Friday, 9 a.m. – 8 p.m. ET at (800) 282-4548.

     

    Important Reminder:

    It is important to Passport and your patients that your provider directory demographics are accurate. Please visit our Provider Online Directory to validate your information and notify us if there are any updates.

    Please notify Passport at least 90 days in advance when you have any of the following:

    • Change in office location,
      remit location, office hours, phone, fax, or email
    • Addition or closure of office location
    • Addition or termination of a provider
    • Change in Tax ID and/or NPI
    • Open or close your practice to new patients (PCPs only)