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We're here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We're here to make sure you can get the help you need.

Emergency Assistance - Molina Healthcare

 

Providing care during emergencies

 

 

Eligibility verification

If the internet is down, you can verify your Molina Healthcare patients’ eligibility by calling the Provider Services line and using the IVR phone system. Or you can speak to a representative at (855) 838-7999, TTY: 711, from 8 a.m. to 8 p.m., local time.

 

Prior authorizations

Authorization requirements are lifted for your Molina Healthcare patients in the impacted areas and remain in effect until the state of emergency is lifted. 

 

Medication support

If your Molina Healthcare patient has lost their prescription due to recent the recent natural disaster, emergency prescriptions are covered. You can find a nearby pharmacy here or by calling (888) 794-7268, TTY: 711, from 8 a.m. to 8 p.m., local time.


Transportation assistance

For help with your patients’ transportation, please contact Molina Healthcare at (888) 794-7268, TTY: 711, from 8 a.m. to 8 p.m., local time.

 

 

Disaster assistance programs and community resources

 

Disaster assistance programs and community resources

FEMA disaster recovery support

Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov  or call (800) 621-3362, TTY: 711 to learn about applying and what is available to you and your patients.

 

Red Cross

Contact the Red Cross at 800-RED-CROSS or RedCross.org to locate resources near your patients.

 

State disaster resources

State disaster relief is also available. Visit Mass.gov for more details.

 

Stay safe. Feel supported.

 

We're here for you every step of the way. Don't hesitate to reach out!

If there is anything you need, please contact our Provider Services team at (855) 838-7999, TTY: 711, from 8 a.m. to 8 p.m., local time. You can also contact your Provider Services representative.

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