We’re here to help!
When bad weather or natural disasters happen, your safety and well-being are our top concerns. We’re here to make sure you can get the help you need.
Providing care during emergencies
Eligibility verification
If the internet is down, you can verify your Molina patients’ eligibility by calling the Provider Services line at (844) 782-2678, Monday-Friday, 7 a.m.-6 p.m. CT. You can use the IVR phone system or speak to a representative.
Prior authorizations
Authorization requirements are lifted for your Molina patients in the impacted areas and remain in effect until the state of emergency is lifted.
Medication support
If your Molina patient has lost their prescription due to the recent natural disaster, emergency prescriptions are covered. You can find a nearby pharmacy here or by calling (844) 782-2018, Monday-Friday, 8 a.m.-6 p.m. CT.
Transportation assistance
For help with your patients’ transportation, please contact MTM at (888) 889-0421, Monday-Friday, 8 a.m.-5 p.m. CT.
Disaster assistance programs and community resources
FEMA disaster recovery support
Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov or call
(800) 621-3362 to learn about applying and what is available to you and your patients.
Red Cross
Contact the Red Cross at 800-RED-CROSS or RedCross.org to locate resources near your patients.
State disaster resources
State disaster relief is also available. Visit Nema.Nebraska.gov for more details.
Stay safe. Feel supported.
We’re here for you every step of the way. Don’t hesitate to reach out!
If there is anything you need, please contact our Provider Services team at (844) 782-2678, Monday-Friday, 7 a.m.-6 p.m. CT. You can also contact your Provider Relations representative by emailing NEProviderRelations@MolinaHealthcare.com.