
Molina Healthcare of Ohio's "You Matter to Molina" program prioritizes connecting directly with our entire network of providers and supporting their efforts to deliver high-quality and efficient health care for Molina members. Through the “You Matter to Molina” program, we have a dedicated Provider Relations Team to intake and resolve your questions or issues and solicit input and feedback from you, our network providers and administrative staff, about ways Molina can improve our technology, tools and processes to minimize administrative hurdles and better support you. We analyze and apply provider feedback to design new solutions in an effort to simplify the ways you can engage with the health plan. Molina is committed to partnering with our network providers to work together to solve problems quickly and efficiently. We want to hear from you—our provider partners! Your feedback is important, and You Matter to Molina.
We want our site to serve as a resource and place to share feedback. Below, you will be able to find:
On our Communications page, you can find:
We value you as a provider in our network. Visit the Payer Space in the Availity Essentials provider portal and view the links below for ways to stay up to date in your practice.
Providers must inform patients of their right to make health care decisions and to execute advance directives. During routine medical record review, Molina Healthcare auditors will look for documented evidence of discussion on advance directives between the provider and the member. Auditors will also look for copies of the Advance Directive form. Advance directive forms are state specific to meet state regulations. Please go to Caringinfo.org to view forms applicable to Ohio and available for download.
Advance directives are a written choice made by a patient for health care treatment. There are two kinds of directives: Durable Power of Attorney for Health Care and Directive to Physicians.
Written advance directives tell the primary care physician (PCP) and other medical providers how members choose to receive medical care in the event they are unable to make end-of life decisions.
Each Molina Healthcare provider must honor advance directives to the fullest extent permitted under law. PCPs must discuss advance directives with a member and give appropriate medical advice if the member desires guidance or assistance. In no event may any provider refuse to treat a member or otherwise discriminate against a member because the member has completed an advance directive. Healthcare law gives members the right to file a complaint with Molina Healthcare or the state survey and certification agency if the member is dissatisfied with Molina Healthcare's handling of advance directives and/or if a provider fails to comply with advance directive instructions.
Durable Power of Attorney for Health Care: This advance directive names another person to make medical decisions on behalf of the member when they cannot make the choices for themselves. It can include plans about the care a member wants or doesn't want and includes information concerning artificial life-support machines and organ donations. This form must be signed, dated and witnessed by a notary public to be valid.
Directive to Physicians (Living Will): This advance directive usually states that the member wants to die naturally without life-prolonging care and can also include information about any desired medical care. This directive must be signed, dated and witnessed by 2 people who know the member well but are not relatives, possible heirs or health care providers.
When a member does not have an advance directive, the member's family and doctor will work together to decide on the best care for the member based on information they may know about the member's end-of-life plans.
As part of required CMS mandated annual training, Molina has developed the Model of Care program for Medicare SNP enrollees. The Model of Care program serves as the foundation for Molina’s care management policy, procedures and operational systems for our Medicare SNP population(s).
What Providers Need to Do
Model of Care Training Attestation Calendar Year 2026
I have received and reviewed the written materials for the Model of Care training.