Wildfires – Disaster Response

Molina Healthcare wants to ensure that members who may have been displaced and affected by the recent wildfires have access to their needed medications, DME or medical supplies. Here are the processes in place to assist any impacted Molina members:

  • Emergent and urgent services do not require prior authorization
  • Our Pharmacy department will allow:
    • Emergency fill for lost prescriptions, early fills, extended days’ supply and/or stolen or damaged medication overrides for members affected by the fires*
    • Overrides for additional rescue inhalers given the decreased air quality, regardless of the patient’s location*
  • Authorization requests for members needing replacement DME and medical supplies will be handled expeditiously.  Providers should indicate on the prior authorization request that it is urgent and the member does not have access to or has lost the item due to being displaced by wildfire.
  • Member resources/information can be found on our member public website at MolinaHealthcare.com

*Molina network pharmacies have been advised and authorized to make these overrides.

    If you have questions, please contact appropriate Molina departments:

    Pharmacy: (800) 213-5525 or fax (800) 869-7791
    Healthcare Services: (800) 869-7185 or fax (800) 767-7188
    Provider Services: (855) 322-4082

     

    Additional Resources

    West coast wildfires disaster mental health response and recovery resources

     

    Member Resources

    Member Wildfire Resource page

    Member Services:

    • Medicaid: (800) 869-7165, TTY 711
    • Marketplace: (888) 858-3492, TTY 711
    • Medicare: (800) 665-1029, TTY 711

    Molina Virtual Urgent Care

    Virtual urgent care is available at no cost to all Molina members. This is a convenient resource for members with minor conditions or who are affected by poor air quality or unable to see their provider. Members can talk or video chat with a provider from wherever they are 24/7.

    Medicaid members: wavirtualcare.molinahealthcare.com/ (844) 870-6821, TTY 711
    Marketplace members: Teladoc.com/MolinaMarketplace/ 800-TELADOC (800-835-2362)
    Medicare members: Teladoc.com/Molina/ 800-TELADOC (800-835-2362)