Resources & Training

Availity Essentials Resources

  • Availity Core Features
  • Claims Reporting
  • Secure Messaging
  • Accessing Remittance Information
  • Enhanced Claims Reporting
  • Checking Appeal Status in Availity
  • Checking Medicaid Member Redetermination Status in Availity

  • Medicaid Redetermination & Unwinding

    Since the start of the Public Health Emergency, continuous coverage requirements had kept Medicaid members covered with no required renewal. The continuous coverage requirement ended on April 1st, 2023. Members will need to complete a renewal between June 2023 and May 2024 to keep their benefits and coverage.

    We’re asking for your support and partnership. Together, we can provide the education and resources to retain Medicaid members and offer solutions to those in our communities who have lost their coverage during the recertification process.

    Molina is here to assist with member facing materials such as wallet cards, posters, and mailings, including co-branding and/or translation if needed, and community focused events.

    Reach out to if you are interested in partnering with Molina on any redetermination activities.

    WI DHS Provider Toolkit:

    Redetermination FAQ

    Redetermination Video

    Sample Redetermination Materials

    All materials are available for cobranding and in a variety of translations


    Wallet Card

    MCG Advanced Imaging Auto Authorization

    Molina has implemented a self-service method for our Medicaid and Marketplace lines of business to submit Advanced Imaging Prior Authorization requests. This system can be accessed electronically via the provider portal and will be available 24 hours per day, 7 days per week. This method of submission will be an alternative to the existing fax / phone / email process.

    This system will provide more efficient processing of your authorization request, and the status of the authorization will be available immediately upon completion of your submission.

    MCG Cite Auto-Authorization Step by Step Instructions


    Wisconsin Statewide Health Information Network (WISHIN)

    The Wisconsin Division of Medicaid Services (DMS) has been working with WISHIN and managed care organizations (MCOs) to develop a standardized format to share the MCOs’ care plans for their SSI members through WISHIN.  As a result, Molina Healthcare’s SSI Medicaid care plans are now viewable on the WISHIN Pulse Portal

    The goal of having viewable care plans on WISHIN’s health information exchange is to:

    · Enhance the sharing of health information across the healthcare continuum to improve quality of care and cost management

    · Provide access to care management information to fill data gaps related to medication, member goals, and social determinants of health

    · Support providers’ efforts to meet Meaningful Use requirements, specifically measures surrounding the reconciliation of clinical information

    · Expand access to discrete clinical data for quality-measurement purposes

    We encourage providers to access our member care plans and collaborate with our Care Management staff to support our members in receiving quality care.  Care plans can be accessed on the WISHIN Pulse Site by selecting the Documents tab on the left side of the page of the Patient Summary.

    If you are new to WISHIN and interested in joining, check out their website.


    Hierarchical Condition Category Coding (HCC) Coding Education

    In an effort to add value to our contracted physicians' offices we have produced HCC Coding Education. We are utilizing our best information to give you concise tips on how best to identify, code and document your patients' health status.

    This information is pertinent to not only Molina Healthcare members, but to all of your insurance lines of business that you and your colleagues accept in your office.

    Take a moment to review the HCC Coding Education below


    2023 Medicare Model of Care Training

    The Molina Model of Care (MOC) is the plan for delivering coordinated care and care management to special needs members. Insurers are responsible for conducting their own MOC training, which means you may be asked to complete multiple trainings by different health plans. CMS requires Molina to show evidence of the availability of MOC training materials communicated to providers. This training will identify how you, as a provider of care, will support the Molina Model of Care, while understanding CMS requirements for managing those members. In order to ensure Molina remains compliant with CMS regulatory requirements for MOC training, receipt of your completed Attestation Form is due by October 1st, 2023.

  • 2023 Medicare Model of Care Training
  • 2023 Medicare Model of Care Quick Reference Guide
  • 2023 Medicare Model of Care Attestation Form