Your privacy is important to us. We respect and protect your privacy. Molina uses and shares your information to provide you with health benefits. We want to let you know how your information is used or shared.
Your Protected Health Information
PHI means protected health information. PHI is health information that includes your name, member number or other identifiers, and is used or shared by Molina. PHI includes health information about substance use disorders and biometric information (like a voiceprint).
Why does Molina use or share our Members’ PHI?
When does Molina need your written authorization (approval) to use or share your PHI?
Molina needs your written approval to use or share your PHI for purposes not listed above.
What are your privacy rights?
How does Molina protect your PHI?
Molina uses many ways to protect PHI across our health plan. This includes PHI in written word, spoken word, or in a computer. Below are some ways Molina protects PHI:
What must Molina do by law?
What can you do if you feel your privacy rights have not been protected?
We will not hold anything against you. Your action would not change your care in any way.
The above is only a summary. Our full Notice of Privacy Practices has more information about how we use and share our members’ PHI. Please click on the link(s) below to read the full Notice of Privacy Practices for the following programs:
We will be happy to answer your questions as a member of Molina Healthcare. You may call our Member Services Department at the toll-free phone number on the back of your Molina ID card.
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