QHP Results

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QHP Results

Marketplace Qualified Health Plan Enrollee Experience Survey (QHP) Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure

2023 Rate

2023 Goal

2024 Rate

2024 Goal

Access to Care

73.15

74.0%

67.6%

74.1%

Access to Information

55.2%

54.7%

56.6%

54.3%

Coordination of Care

83.2%

85.3%

78.7%

85.5%

Customer Service

71.1%

73.4%

68.5%

73.9%

Medical Assistances with Smoking and Tobacco Use Cessation

61.8%

60.7%

65.1%

60.7%

Rating of Health Plan

75.8%

73.9%

78.1%

74.1%

Rating of All Health Care

80.9%

81.3%

80.5%

81.9%

Rating of Personal Doctor

89.8%

89.1%

87.2%

89.5%

Rating of Specialist Seen Most Often

81.7%

86.9%

85.7%

87.1%

Molina Healthcare of South Carolina Overall Marketplace Quality Rating = 2 Stars

CMS rates qualified health plans (QHPs) offered through the Exchanges using the Quality Rating System (QRS), which is based on third-party validated clinical measure data and QHP Enrollee Survey response data. CMS calculates QRS ratings annually using a 5-star scale. QHP issuers contract with HHS-approved survey vendors that independently conduct the QHP Enrollee Survey each year. QRS ratings and QHP Enrollee Survey results may change from one year to the next. For more information, please see CMS’ Health Insurance MarketplaceSM  Quality Initiatives website at: CMS.gov

 


 

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