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Marketplace Qualified Health Plan Enrollee Experience Survey (QHP) Annual Results.
Molina’s scores for the past year are below. You can see how Molina performs compared to our target goal.
Measure / Data Element |
2021 |
2021 Goal |
Access to Care |
70.6% |
77.84% |
Access to Information |
55.7% |
53.10% |
Annual Flu Vaccine (Adults 18-64) |
47.0% |
58.59% |
Coordination of Care |
82.7% |
85.47% |
Customer Service |
72.8% |
73.89% |
Medical Assistances with Smoking and Tobacco Use Cessation |
50.0% |
60.85% |
Rating of Health Plan |
72.5% |
74.07% |
Rating of All Health Care |
78.7% |
81.95% |
Rating of Personal Doctor |
85.4% |
89.56% |
Rating of Specialist Seen Most Often |
80.8% |
87.34% |
NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate