Your Medicaid grievances and appeals in Utah

Grievances

If you have a problem or concern with your medical care or our services, you have the right to file a complaint. At Molina, we refer to a complaint as a grievance. Some examples of grievances are:

• The care you get from your provider
• The time it takes to get an appointment or be seen by a provider
• The providers you can choose for care

Appeals

You can file an appeal when you do not agree with our decision to:

• Change, suspend, or reduce a service
• Stop or deny a service
• Deny payment for services provided

How to file a grievance or appeal:

You can file a grievance or appeal by:

• Phone. Call Member Services at (888) 483-0760 (TTY: 711) Monday – Friday 8 a.m. – 6 p.m. local time.
• Mail. Fill out a grievance or appeals form and mail it to:

           Molina Healthcare

           Attn: Appeals and Grievances Department

           7050 S. Union Park Center, Suite 200

           Midvale, Utah 84047

• Fax. Fill out a grievance or appeals form and fax it to (877) 682-2218.
• Molina Member Portal. Log in to the Molina Member Portal 

If you want a family member or your doctor to file the appeal for you, we need your written permission.

For more information, visit our grievance and appeals resource page or check your Member Handbook.

Read your Member Handbook. It explains covered services, programs, rewards and how to use your benefits. Keep it handy for when you need care.