Iowa Managed Care Ombudsman Program

You can call Member Services for help however, if you still need help and you get long-term care in a facility or home-and community-based services waivers, independent advocacy services are available to help you with:

  • Filing a grievance, an appeal, or State Fair Hearing request

  • If you feel your rights are not respected

  • If you feel you are not getting the care you need


You may contact the Managed Care Ombudsman by mail, phone, fax or email at:

Office of the State Long-Term Care Ombudsman

Attn: Managed Care Ombudsman

Jessie M. Parker Building

510 E 12th Street, Suite 2

Des Moines, IA 50313-9025

Phone: 515-725-3333 or toll free at 1-866-236-1430

Fax: 515-725-3313


If you are a member who is not receiving the long-term care services the Managed Care Ombudsman covers, you may contact the State of Iowa, Ombudsman Office, for assistance by mail, phone, fax or email at:

State of Iowa, Ombudsman Office

Ola Babcock Miller Building

1112 E Grand Avenue

Des Moines, IA 50319

Phone: (515) 281-3592 or toll free at (888)-426-6283

Fax: (515) 242-6007