Iowa Managed Care Ombudsman Program
You can call Member Services for help however, if you still need help and you get long-term care in a facility or home-and community-based services waivers, independent advocacy services are available to help you with:
-
Education and Information help
-
Problems you cannot resolve by calling Molina Member Services
-
Filing a grievance, an appeal, or State Fair Hearing request
-
If you feel your rights are not respected
-
If you feel you are not getting the care you need
You may contact the Managed Care Ombudsman by mail, phone, fax or email at:
Office of the State Long-Term Care Ombudsman
Attn: Managed Care Ombudsman
321 E. 12th St., 4th Fl Des Moines, IA 50319
Toll Free Phone: 1-866-236-1430
Website: Office of the State Long-Term Care Ombudsman | Health & Human Services; See website for county representatives.
Fax: 515-725-3313
Email: sltco@hhs.iowa.gov
If you are a member who is not receiving the long-term care services the Managed Care Ombudsman covers, you may contact the State of Iowa, Ombudsman Office, for assistance by mail, phone, fax or email at:
State of Iowa, Ombudsman Office
Ola Babcock Miller Building
1112 E Grand Avenue
Des Moines, IA 50319
Phone: (515) 281-3592 or toll free at (888)-426-6283
Fax: (515) 242-6007
Email: ombudsman@legis.iowa.gov