Contact Us

Senior Whole Health
Member Services
1075 Main Street, Suite 400
Waltham, Massachusetts 02451

 

Member Services

For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.

Senior Whole Health (HMO D-SNP) and Senior Whole Health NHC (HMO D-SNP)

Toll Free: (888) 794-7268
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)

Senior Whole Health Medicare Choice Care (HMO) and Senior Whole Health Medicare Choice Care Select (HMO)

Toll Free: (833) 685-2108
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)

 

If you are not a Senior Whole Health member and would like additional information, please call

Toll Free: (888) 566-3526
TTY: 711
Monday to Saturday, 8:00 a.m. to 8:00 p.m., local time

 

Pharmacy Call Center

Toll Free: (888) 665-1328
TTY: 711
7 days a week, 8:00 a.m. to 8:00 p.m., local time

 

Nurse Advice Line

Senior Whole Health (HMO D-SNP) and Senior Whole Health NHC (HMO D-SNP)

Toll Free: (888) 794-7268
TTY: 711
7 days a week, 24 hours a day

Senior Whole Health Medicare Choice Care (HMO) and Senior Whole Health Medicare Choice Care Select (HMO)

Toll Free: (833) 685-2108
TTY: 711
7 days a week, 24 hours a day

 

Service Area of Massachusetts

 

The service areas covered by Senior Whole Health Medicare in the state of Massachusetts are:

Senior Whole Health (HMO D-SNP) and Senior Whole Health NHC (HMO D-SNP): Bristol, Essex, Hampden, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties

Senior Whole Health Medicare Choice Care (HMO): Suffolk county

Service Area beginning January 1, 2023:

Senior Whole Health (HMO D-SNP) and Senior Whole Health NHC (HMO D-SNP): Bristol, Essex, Hampden, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties

Senior Whole Health Medicare Choice Care (HMO) and Senior Whole Health Medicare Choice Care Select (HMO): Bristol, Essex, Plymouth, and Suffolk counties