Medicare CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Results
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
The CAHPS® reporting year is the year after the data was collected. For example, “2024 Rate” includes data from January to December 2023 and “2025 Rate” includes data from January to December 2024.
|
Measure |
2024 Rate |
2025 Rate |
Goal |
|
Getting Needed Care |
81 |
85 |
83 |
|
Getting Appointments and Care Quickly |
85 |
87 |
85 |
|
Rating of Health Care Quality |
86 |
87 |
87 |
|
Rating of Health Plan |
86 |
88 |
88 |
|
Customer Service |
90 |
92 |
91 |
|
Coordination of Care |
87 |
89 |
88 |
|
Annual Flu Vaccine |
60 |
60 |
72 |
|
Getting Needed Prescription Drugs |
88 |
92 |
90 |
|
Rating of Drug Plan |
86 |
89 |
88 |
Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit [Medicare Plan Finder or CMS.gov].