Members

State of Emergency 

We’re here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We’re here to make sure you can get the help you need.

 

Providing care during emergencies

Eligibility verification

If the internet is down, you can verify member eligibility by calling:

  • (888) 999-2404 for Medicaid SSI/BadgerCare Plus and Marketplace members
  • (800) 963-0035 for Medicare Dual Advantage, Family Care and Partnership members

 

Prior authorizations

If you have questions about authorizations during this time, please call:

  • (855) 326-5059 for Medicaid SSI/BadgerCare Plus and Marketplace members
  • (800) 963-0035 for Medicare Dual Advantage, Family Care and Partnership members

 

Medication support

  • If a Medicaid SSI/BadgerCare Plus and Marketplace members has lost their prescription due to the flooding, emergency prescriptions should be covered. Members can request an early refill from their pharmacy. For concerns, Medicaid members may call ForwardHealth at (800) 362-3002. Marketplace members may call us at (888) 999-2404.
  • If a Medicare Dual Advantage or Family Care Partnership member has lost their prescription due to the flooding, emergency prescriptions should by covered. For concerns, members may call (800) 963-0035.
 
Transportation assistance

Members need help with transportation should call:

  • (888) 999-2404 for Medicaid SSI/BadgerCare Plus and Marketplace members
  • (800) 963-0035 for Medicare Dual Advantage, Family Care and Partnership members

 

Disaster assistance programs and community resources

FEMA disaster recovery support
Federal disaster relief help is available for those affected. Visit DisasterAssistance.gov  or call (800) 621-3362 to learn about applying and what is available to you and your patients.

Red Cross

Contact the Red Cross at 800-RED-CROSS or RedCross.org to locate resources near your patients.

State disaster resources

State disaster relief is also available. Visit https://wem.wi.gov/ for more details.

 

Stay safe. Feel supported.

We’re here for you every step of the way. Don’t hesitate to reach out!

If there is anything you need, please email us or contact your Provider Relations Representative.