Behavioral Health

Roadmap for Behavioral Health Reform Incident and Issue Reporting Portal

Introduced in 2021 and implemented in 2023 by the Commonwealth, the Massachusetts Roadmap for Behavioral Health Reform (the RoadMap) increases access to mental health and substance use disorder treatment for people across Massachusetts and offers insurance-blind behavioral health crisis services to anyone in the state. New services supporting these reforms include the Behavioral Health Help Line (BHHL), Community Behavioral Health Centers (CBHCs), and Behavioral Health Urgent Care (BHUC) sites.

In an effort to collect feedback and concerns associated with the new services, the Incident and Issue Reporting Portal was developed by the Massachusetts Behavioral Health Partnership (MBHP), Massachusetts Department of Mental Health (DMH), and MassHealth’s Office of Behavioral Health (OBH).  This tool can be accessed and filled out by anyone at, and  It is intended to log feedback associated with any service component of the Roadmap, and items entered in the form will receive direct follow-up based on the level of concern.  An overview of the form and the questions on the live portal can be found here.


Behavioral Health Billing 

icon Behavioral Health Billing Information

Behavioral Health Program Specifications

icon Acupuncture Detox

icon Acute Treatment Services

icon Adult Mobile Crisis Intervention

icon Adult Community Crisis Stabilization

icon Ambulatory Detoxification

icon Clinical Support Services

icon Community Behavioral Health Centers

icon Community Support Program - Overview

icon Community Support Program - Justice Involvement

icon Community Support Program - Tenancy Preservation Program

icon Community Support Program - Homeless Individuals

icon Electroconvulsive Therapy

icon Family Residential Rehabilitation Services for Substance Use Disorders

icon Inpatient Mental Health Services

icon Inpatient Substance Use Disorder Services

icon Intensive Outpatient Program

icon Observation Holding

icon Opioid Replacement Therapy

icon Outpatient Services

icon Partial Hospitalization Program

icon Program for Assertive Community Treatment

icon Psychiatric Consultation on an Inpatient Medical Unit

icon Psychiatric Day Treatment

icon Recovery Coach

icon Recovery Support Navigator

icon Residential Rehabilitation Services for Substance Use Disorders

icon Structured Outpatient Addiction Program